Front Office Leader: PM Shifts & Guest Experience

HEI Hotels & Resorts; Rutherford (NJ); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Medical and Dental programs

Vision insurance

401(k) Savings Plan with matching funds

Pet insurance

Job summary

A leading hospitality company is seeking a Front Office Manager to enhance guest service standards and oversee the front office operations. This role requires a minimum of two years of front desk experience in a leadership capacity. The successful candidate will manage staff, ensure compliance with brand standards, and implement programs for improved guest satisfaction. Offering a salary range of $65,000 to $70,000 annually with a full-time position and various benefits to support employee wellness including healthcare and a 401(k) plan.

Qualifications

• Minimum of 2 years Front Desk experience, preferably in leadership role.
• Proficient with PMS system. Marriott experience preferred.
• Advanced knowledge of brand’s reward program.
• Able to handle cash and credit transactions.
• Effective verbal and written communication skills.

Responsibilities

• Ensure efficient guest registration, checkout, and service.
• Implement company and franchise programs.
• Prepare forecasts and budget.
• Monitor front office systems for performance.
• Develop relations with the sales team to improve occupancy.

Skills

Front Desk experience

PMS system

Customer service skills

Financial management

Communication skills

Job description

A leading hospitality company is seeking a Front Office Manager to enhance guest service standards and oversee the front office operations. This role requires a minimum of two years of front desk experience in a leadership capacity. The successful candidate will manage staff, ensure compliance with brand standards, and implement programs for improved guest satisfaction. Offering a salary range of $65,000 to $70,000 annually with a full-time position and various benefits to support employee wellness including healthcare and a 401(k) plan.