Front Office Assistant Manager - Guest Services Lead

Valencia Group; Irving (TX); Presencial; USD 42 000 - 64 000; Tempo integral

Resumo da oferta

Valencia Group at Texican Court in Irving, TX seeks a Front Office Manager to oversee day-to-day guest services, including Front Desk, PBX, and valet operations. You will ensure staff training, adherence to service standards, and timely information flow to operations to guarantee guest satisfaction.

This role also involves acting as manager on duty when required, coordinating with Sales and Catering, Night Audit, and other departments, and maintaining front office systems and reports to support

Qualificações

• Oversee daily guest services operations at the Front Office.
• Ensure staff are trained and adhere to service standards.
• Communicate information to operations staff in a timely manner.
• Act as manager on duty when required.

Responsabilidades

• Perform daily walkthroughs of the property and guest rooms.
• Ensure Front Office staff follow meal and rest period policy.
• Walk the property daily and report maintenance issues.
• Liaise with Sales and Catering when needed.
• Ensure registration cards are completed and reports run.
• Provide ongoing training to associates.
• Communicate with department managers daily, especially Night Audit.
• Handle all guest complaints and maintain satisfaction.
• Be familiar with the hotel computer system for training and troubleshooting.
• Complete weekly supply inventories and rate discrepancy reports.
• Block/assign arrivals for the following day and prepare group info sheets.
• Complete checkout with balance report and daily credit checks.
• Adhere to Front Office systems, controls, and responsibilities.
• Ensure knowledge of Marketing Programs of the company and hotel.

Descrição da oferta de emprego

Valencia Group at Texican Court in Irving, TX seeks a Front Office Manager to oversee day-to-day guest services, including Front Desk, PBX, and valet operations. You will ensure staff training, adherence to service standards, and timely information flow to operations to guarantee guest satisfaction.

This role also involves acting as manager on duty when required, coordinating with Sales and Catering, Night Audit, and other departments, and maintaining front office systems and reports to support