Hotel Front Office Leader: Elevate Guest Experience & Team

Apsilon Hotels; Peachtree City (GA); On-site; USD 55,000 - 75,000; Full time

Job summary

Apsilon Hotels is seeking a Front Office Manager to lead the hotel's Front Office operations, delivering exceptional guest service while focusing on profitability. You will manage staffing, training, schedules, and daily revenue processes to ensure smooth operations and financial performance.

You will recruit and coach the Front Office team, handle disciplinary actions when needed, and coordinate with other departments to maintain high service standards.

Qualifications

• High School diploma preferred.
• Two years of related supervisory work experience.
• Basic mathematical skills.
• Computer skills are required.
• Excellent interpersonal communication in English.
• Ability to multitask and comply with safety procedures.

Responsibilities

• Direct and administer Front Office operations to ensure guest service and profitability.
• Recruit, interview and train Front Desk staff; orient new employees.
• Coach and counsel team members to improve performance.
• Approve time cards and monitor hours to prevent overtime.
• Maintain supplies and ensure proper purchasing procedures.
• Complete daily revenue reports and ensure accurate postings.
• Handle accounts receivable and past-due collections with timely follow-up.
• Coordinate with Front Office Management on aging accounts and chargebacks.
• Ensure compliance with company standards and training programs.
• Assist other departments as necessary.

Skills

Supervisory experience

Basic math

Computer skills

Interpersonal skills

Multi-tasking

Workplace safety

Education

High School diploma

Tools

Word Processing

Spreadsheet

Front Desk PBX

Copier & Fax

Job description

Apsilon Hotels is seeking a Front Office Manager to lead the hotel's Front Office operations, delivering exceptional guest service while focusing on profitability. You will manage staffing, training, schedules, and daily revenue processes to ensure smooth operations and financial performance.

You will recruit and coach the Front Office team, handle disciplinary actions when needed, and coordinate with other departments to maintain high service standards.