Front Office Leader — Guest Experience & Operations

Apsilon Hotels, LLC; Hapeville (GA); On-site; USD 42,000 - 64,000; Full time

Job summary

Apsilon Hotels, LLC is seeking a Front Office Manager to direct and administer Front Office operations, delivering outstanding guest service and profitability. You will oversee reception, check‑in/out processes, and supervise a team to ensure smooth operations with a focus on accuracy and guest satisfaction.

Responsibilities include staffing and training, scheduling, enforcing company standards, managing accounts and daily revenue reports, and collaborating with other departments to optimize the

Qualifications

• High School diploma preferred; two years related supervisory work experience.
• Basic mathematical skills.
• Excellent interpersonal skills; English speaking, reading and writing skills.
• Multi-task oriented.

Responsibilities

• Direct Front Desk staffing, recruit, interview and train team members.
• Orient new Front Office employees and complete orientation paperwork.
• Coach and counsel employees to improve performance.
• Approve time cards and monitor overtime.
• Maintain supplies and ensure compliance with standards.
• Prepare schedules and oversee daily revenue reporting.
• Coordinate with Front Office management on overdue accounts.
• Assist other departments as necessary.

Skills

Staff management

Customer service

Scheduling

Training

English proficiency

Interpersonal skills

Education

High School diploma

Tools

PBX Front Desk Machine

Spreadsheet

Word Processing

Calculator

Copier

Fax

Job description

Apsilon Hotels, LLC is seeking a Front Office Manager to direct and administer Front Office operations, delivering outstanding guest service and profitability. You will oversee reception, check‑in/out processes, and supervise a team to ensure smooth operations with a focus on accuracy and guest satisfaction.

Responsibilities include staffing and training, scheduling, enforcing company standards, managing accounts and daily revenue reports, and collaborating with other departments to optimize the