Front Office Supervisor - Guest Experience Leader

Apsilon Hotels, LLC; Hapeville (GA); On-site; USD 42,000 - 56,000; Full time

Job summary

Apsilon Hotels, LLC in Hapeville, GA is seeking an Assistant Front Office Manager to support the FOM in leading the Front Desk team and operations. You will help ensure guest satisfaction and enforce policies while stepping in as acting manager when needed.

The role emphasizes staff training, scheduling, and daily reporting, with responsibilities covering lobby areas, guest interactions, and adherence to hotel standards.

Qualifications

• High school diploma required.
• Bachelor’s degree in hospitality or related field preferred.
• 2+ years of front office or front desk experience, preferably in a hotel or resort.
• Excellent verbal and written communication skills.
• Excellent interpersonal, negotiation, and conflict resolution skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and delegate when appropriate.
• Proficient with Microsoft Office Suite or related software.

Responsibilities

• Ensure front desk operations flow smoothly and guests receive a positive experience.
• Assist with ensuring new hires and team members are properly trained and given resources to succeed.
• If assigned by the FOM, assist with creating the schedule according to business needs.
• Ensure company and department policies are followed daily by all team members.
• Stay well-informed on room inventory, arrivals, departures, and available transportation coverage.
• Maintain sufficient levels of supplies necessary for the operation of the Front Desk.
• Use proper order procedures when purchasing supplies and items.
• Handle guest issues or complaints with resolution and guest satisfaction.
• Ensure lobby, pool, gym, etc. are clean according to hotel standards.
• Performs other duties as assigned.

Skills

Communication skills

Interpersonal skills

Negotiation

Conflict resolution

Organizational skills

Analytical thinking

Problem solving

Prioritization & delegation

Education

Bachelor's degree in hospitality or related field

Tools

Microsoft Office Suite

Job description

Apsilon Hotels, LLC in Hapeville, GA is seeking an Assistant Front Office Manager to support the FOM in leading the Front Desk team and operations. You will help ensure guest satisfaction and enforce policies while stepping in as acting manager when needed.

The role emphasizes staff training, scheduling, and daily reporting, with responsibilities covering lobby areas, guest interactions, and adherence to hotel standards.