Guest Experience Agent - Front Desk & Concierge

Apsilon Hotels, LLC; Fairburn (GA); On-site; USD 17,000 - 25,000; Full time

Job summary

The Front Desk Agent at Apsilon Hotels, LLC will deliver fast and friendly service at all times, guiding guests from check-in to checkout with accuracy and courtesy. Responsibilities include reviewing reservations, pre-registering groups, processing payments, posting charges, and coordinating with housekeeping and maintenance to ensure guest satisfaction.

The role requires strong English communication, basic math, computer skills, and the ability to handle inquiries with a professional demeanor

Qualifications

• High school diploma or equivalent preferred.
• One year of related customer service work experience.
• Basic mathematical skills and comfort with financial transactions.
• Computer skills and ability to use a PMS.
• Excellent interpersonal and English communication abilities.
• Knowledge of workplace safety procedures.

Responsibilities

• Act as hotel ambassador and provide information to guests about the property and services.
• Review reservations, pre-register groups, and pre-assign rooms as needed.
• Count cash drawer and handle shift deposits according to procedures.
• Maintain understanding of PMS cash register operations.
• Post charges and prepare folios during the shift.
• Handle guest complaints promptly and escalate when necessary.

Skills

Customer service

Interpersonal skills

English proficiency

Computer skills

Mathematical skills

Cash handling

Education

High school diploma

Tools

Property Management System (PMS)

Cash register systems

Job description

The Front Desk Agent at Apsilon Hotels, LLC will deliver fast and friendly service at all times, guiding guests from check-in to checkout with accuracy and courtesy. Responsibilities include reviewing reservations, pre-registering groups, processing payments, posting charges, and coordinating with housekeeping and maintenance to ensure guest satisfaction.

The role requires strong English communication, basic math, computer skills, and the ability to handle inquiries with a professional demeanor