Front Office Team Lead - Guest Experience & Operations

Apsilon Hotels; Peachtree City (GA); On-site; USD 42,000 - 66,000; Full time

Job summary

Apsilon Hotels is seeking an Assistant Front Office Manager to support the Front Office Manager in leading the front desk team and ensuring guest satisfaction. This on-site role is based in Peachtree City, GA, and requires strong communication and organizational skills to maintain smooth operations.

You will oversee the daily front desk workflow, assist with staffing and training, and help with reports and scheduling as needed.

Qualifications

• Highschool Diploma.
• Bachelor’s degree in hospitality or related field preferred.
• 2+ years of experience in a front office or front desk role, preferably in a hotel or a resort.
• Excellent verbal and written communication skills.
• Excellent interpersonal, negotiation, and conflict resolution skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Proficient with Microsoft Office Suite or related software.

Responsibilities

• Assist with front desk recruitment and team development processes as assigned.
• Oversee the daily workflow of the department alongside the Front Office Manager.
• Encourage team members to boost scores on a daily basis.
• Assist with preparation of documents/reports needed for daily team standup meetings.
• Run reports and complete tasks as assigned.
• Ensure Merlin trainings are completed on a continuous basis by all team members.
• Ensure front desk operations flow smoothly and guests receive a positive experience.
• Assist with ensuring new hires and team members are properly trained and given the necessary resources to succeed in their roles.
• If assigned by the FOM, assist with creating the schedule according to business needs.
• Stay well-informed on room inventory, arrivals, departures, and available transportation coverage.
• Maintain sufficient levels of supplies necessary for the operation of the Front Desk.
• Use proper order procedures when purchasing supplies and items.
• Handle guest issues or complaints that may come across providing a resolution and guest satisfaction.
• Ensure certain areas such as the lobby, pool, gym, etc. are clean according to hotel standards.
• Performs other duties as assigned

Skills

communication skills

interpersonal skills

negotiation

conflict resolution

organizational skills

analytical thinking

problem solving

prioritization

delegation

Microsoft Office

Education

High school diploma

Bachelor’s degree in hospitality or related field

Tools

Microsoft Office Suite

Job description

Apsilon Hotels is seeking an Assistant Front Office Manager to support the Front Office Manager in leading the front desk team and ensuring guest satisfaction. This on-site role is based in Peachtree City, GA, and requires strong communication and organizational skills to maintain smooth operations.

You will oversee the daily front desk workflow, assist with staffing and training, and help with reports and scheduling as needed.