Hotel Front Office & Guest Experience Manager

Stonebridge Hospitality Associates; Denver (CO); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

medical

dental

vision

PTO

401(k) matching

welfare support

life and disability coverage

savings accounts

tuition aid

travel and lodging perks

Job summary

Stonebridge in Denver, Colorado is seeking a Front Office Manager to oversee day-to-day operations of guest reception, reservations, and telephone services, ensuring high guest satisfaction and efficient operations.

You will work closely with the General Manager to manage revenue, expenses, and quality targets, lead the front office team, ensure accurate billing, and maintain check-in/check-out standards, housekeeping coordination, and guest communications.

Qualifications

• 3+ years of front office management experience in a hotel environment.
• Proven leadership and supervisory skills with ability to develop a team.
• Excellent communication and organizational abilities for guest interactions.

Responsibilities

• Greet, check in, and assign rooms promptly and courteously.
• Ensure accurate guest details and billing during check-in procedures.
• Address guest issues or complaints to maintain high satisfaction.
• Oversee room upkeep to company standards and balance daily accounts.
• Maximize occupancy within policy and coordinate with reservations and housekeeping.
• Ensure proper posting of charges and strict credit control procedures.

Job description

Stonebridge in Denver, Colorado is seeking a Front Office Manager to oversee day-to-day operations of guest reception, reservations, and telephone services, ensuring high guest satisfaction and efficient operations.

You will work closely with the General Manager to manage revenue, expenses, and quality targets, lead the front office team, ensure accurate billing, and maintain check-in/check-out standards, housekeeping coordination, and guest communications.