Hotel Front Desk Supervisor — Lead a Calm Guest Team

LGH Hotel Management Ltd; Pennsylvania; On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Employee discounts

Shopping discounts

Eye care

Legal advice

Counseling services

Cycle to work

Wellbeing resources

Breathing exercises

Support line 24/7

Free meals on duty

Free parking

Job summary

LGH Hotels Management Ltd is seeking an experienced Hotel Reception Supervisor to lead our Front Office team and ensure a warm, seamless guest experience. You will supervise reception operations, model calm professionalism, and motivate staff to deliver outstanding service.

In this hands-on supervisory role, you will coordinate with Reservations, Housekeeping and Maintenance, handle guest inquiries, and support staffing to meet daily demand.

Qualifications

• Experience in a hotel reception or front office role and readiness to step into a supervisory position.
• Leads through calm communication, professionalism and example.
• Understands that confident teams create positive guest experiences.
• Balancing operational responsibilities with people-focused leadership.

Responsibilities

• Supervise the daily operation of the hotel reception, ensuring high standards of service and professionalism.
• Support, guide and motivate the reception team, helping colleagues feel confident and engaged.
• Coordinate with Reservations, Housekeeping and Maintenance to ensure a smooth guest journey.
• Handle guest complaints and enquiries calmly, ensuring timely resolutions.
• Monitor occupancy and staffing to meet operational and commercial needs.
• Ensure accurate billing and payment processes are followed.

Skills

Hotel reception experience

Supervisory leadership

Calm communication

Guest-focused leadership

Team motivation

Job description

LGH Hotels Management Ltd is seeking an experienced Hotel Reception Supervisor to lead our Front Office team and ensure a warm, seamless guest experience. You will supervise reception operations, model calm professionalism, and motivate staff to deliver outstanding service.

In this hands-on supervisory role, you will coordinate with Reservations, Housekeeping and Maintenance, handle guest inquiries, and support staffing to meet daily demand.