Hotel Front Desk Supervisor: Guest Experience Leader

Midas Hospitality; Durango (CO); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Growth opportunities

PTO

Health insurance

401(k) with company match

EAP

Hotel discounts

Career advancement

Job summary

Midas Hospitality is seeking a Front Desk Supervisor to lead the Front Office team, ensuring exceptional guest experiences from check-in to departure. The role combines hands-on guest service with operational oversight, coaching, and performance feedback to drive service standards.

Ideal candidates bring hotel front desk or guest services experience and a track record in leadership, teamwork, and operational accuracy, with flexibility across mornings, evenings, weekends, and holidays.

Qualifications

• Previous hotel front desk or guest services experience is required.
• Leadership or supervisory experience is preferred.
• Experience with PMS, reservations, and basic computer applications is preferred.

Responsibilities

• Lead daily Front Desk operations during assigned shifts while maintaining high guest service standards.
• Train, coach, and support Front Desk associates on procedures and brand standards.
• Assist with onboarding new associates and provide performance feedback and development.
• Welcome guests and complete check-in/check-out procedures.
• Support reservation management, room assignments, rate accuracy, and guest requests.
• Handle escalated guest concerns and service recovery with professionalism.

Skills

Front Office operations

Leadership

Customer service

Conflict resolution

Team motivation

Organization

Cash handling

Tools

PMS software

Reservations system

Basic computer skills

Job description

Midas Hospitality is seeking a Front Desk Supervisor to lead the Front Office team, ensuring exceptional guest experiences from check-in to departure. The role combines hands-on guest service with operational oversight, coaching, and performance feedback to drive service standards.

Ideal candidates bring hotel front desk or guest services experience and a track record in leadership, teamwork, and operational accuracy, with flexibility across mornings, evenings, weekends, and holidays.