Front Desk Supervisor - Holiday Inn & Suites

Midas Hospitality; Durango (CO); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Growth opportunities

PTO

Health insurance

401(k) with company match

EAP

Hotel discounts

Career advancement

Job summary

Midas Hospitality is seeking a Front Desk Supervisor to lead the Front Office team, ensuring exceptional guest experiences from check-in to departure. The role combines hands-on guest service with operational oversight, coaching, and performance feedback to drive service standards.

Ideal candidates bring hotel front desk or guest services experience and a track record in leadership, teamwork, and operational accuracy, with flexibility across mornings, evenings, weekends, and holidays.

Qualifications

• Previous hotel front desk or guest services experience is required.
• Leadership or supervisory experience is preferred.
• Experience with PMS, reservations, and basic computer applications is preferred.

Responsibilities

• Lead daily Front Desk operations during assigned shifts while maintaining high guest service standards.
• Train, coach, and support Front Desk associates on procedures and brand standards.
• Assist with onboarding new associates and provide performance feedback and development.
• Welcome guests and complete check-in/check-out procedures.
• Support reservation management, room assignments, rate accuracy, and guest requests.
• Handle escalated guest concerns and service recovery with professionalism.

Skills

Front Office operations

Leadership

Customer service

Conflict resolution

Team motivation

Organization

Cash handling

Tools

PMS software

Reservations system

Basic computer skills

Job description

Front Desk Supervisor - Hotel Guest Services & Operations

Start Your Journey with Midas Hospitality: Midas Hospitality is seeking an experienced, guest-focused, and motivated Front Desk Supervisor to support our Front Office team. This leadership role is responsible for overseeing Front Desk operations during assigned shifts, providing guidance and coaching to Front Desk associates, and ensuring every guest receives an exceptional arrival, stay, and departure experience. The ideal candidate is a strong communicator who leads by example, enjoys developing team members, and thrives in a fast-paced hospitality environment.

What You Will Be Doing:

As a Front Desk Supervisor, you will serve as a leader within the Front Office department, balancing hands-on guest service with operational oversight. Responsibilities include:

• Lead daily Front Desk operations during assigned shifts while maintaining high standards of guest service and professionalism.
• Train, coach, and support Front Desk associates on hotel procedures, guest interactions, brand standards, and service expectations.
• Assist with onboarding new associates and provide ongoing performance feedback and development.
• Welcome guests and complete efficient check-in and check-out procedures when needed.
• Support reservation management, room assignments, rate accuracy, and guest requests.
• Handle escalated guest concerns, service recovery situations, and special requests with professionalism and urgency.
• Monitor Front Desk cash handling procedures, credit card transactions, deposits, and financial accuracy.
• Ensure compliance with hotel policies, safety procedures, and brand operating standards.
• Maintain knowledge of room inventory, hotel services, local attractions, and promotions.
• Assist with upselling opportunities, loyalty program enrollment, and revenue-generating initiatives.
• Communicate effectively with Housekeeping, Engineering, Sales, and hotel leadership to ensure seamless daily operations.
• Complete shift reports, logs, audits, and other Front Office documentation accurately.
• Support scheduling, shift coverage, and operational planning as directed by Front Office leadership.
• Monitor the cleanliness, organization, and professional appearance of the Front Desk and lobby areas.
• Assist with emergency situations and follow established safety and security procedures.
• Perform additional responsibilities and special projects assigned by hotel leadership.

What You Bring:

Previous hotel Front Desk, Guest Services, or hospitality experience required. Previous leadership, supervisory, or training experience preferred.

• Strong understanding of Front Office operations, guest service standards, and hotel procedures.
• Experience with hotel Property Management Systems (PMS), reservations, and basic computer applications preferred.
• Strong customer service, communication, and conflict-resolution skills.
• Ability to lead, motivate associates, and create a positive team environment.
• Strong organizational skills with the ability to prioritize multiple responsibilities.
• Experience in handling cash, credit card transactions, and financial procedures preferred.
• Ability to work a flexible schedule including mornings, evenings, weekends, holidays, and varying shifts.

Physical Requirements:

This position requires frequent standing, walking, reaching, bending, and repetitive use of hands throughout the workday. Candidates should be able to lift and move up to 25 pounds with or without reasonable accommodation. Work is primarily performed indoors in a hotel environment and may involve moderate noise levels and continuous interaction with guests and associates.

What We Offer:

At Midas Hospitality, we believe in investing in our associates and providing opportunities for growth and success. Eligible associates may receive:

• Growth and development opportunities and access to learning resources.
• Competitive Paid Time Off (PTO) policies.
• Medical, Dental, and Vision insurance options.
• 401(k) with company match.
• Employee Assistance Program (EAP).
• Hotel and travel discounts.
• Employee recognition programs and career advancement opportunities.

About Midas Hospitality:

Founded in 2006, Midas Hospitality is a leading hotel development, management, and investment firm with over 1,000 associates and a portfolio of more than 60+ hotels across 14 states. Through partnerships with Marriott, Hilton, and IHG, we are committed to delivering exceptional guest experiences while fostering a people-first culture centered on growth, teamwork, and opportunity. At Midas Hospitality, our associates are the heart of our success. We provide an environment where individuals can grow their careers, make meaningful contributions, and be recognized for their achievements. Midas Hospitality is proud to be an Equal Opportunity Employer and maintains a drug-free workplace.