Hotel Front Desk Supervisor: Guest Experience Leader
Q Casino + Resort
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Job summary
Q Casino + Resort in Dubuque, IA is seeking an experienced Front Desk Supervisor to oversee daily front desk operations and ensure exceptional guest service. You will lead shift teams, assist with check-in/check-out, and maintain accurate guest transactions while upholding hotel standards.
This full-time role requires strong leadership, excellent communication, and the ability to manage multiple tasks in a fast-paced environment.
Qualifications
- High school diploma or GED required.
- Minimum 2 years hotel front desk or guest services experience.
- Minimum 1 year supervisory or management experience.
- Experience with PMS and hotel reservation systems preferred.
- Ability to work evenings, weekends, and holidays.
Responsibilities
- Supervise and support Front Desk Agents on shifts.
- Ensure courteous, professional guest service at all times.
- Assist with check-in/check-out, room assignments, and reservations.
- Monitor daily front desk operations for efficiency and accuracy.
- Provide training and feedback to front desk staff.
- Coordinate with housekeeping, maintenance, and other departments.
Skills
Education
Tools
Job description
Q Casino + Resort in Dubuque, IA is seeking an experienced Front Desk Supervisor to oversee daily front desk operations and ensure exceptional guest service. You will lead shift teams, assist with check-in/check-out, and maintain accurate guest transactions while upholding hotel standards.
This full-time role requires strong leadership, excellent communication, and the ability to manage multiple tasks in a fast-paced environment.
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