Night Front Desk Supervisor - Guest Experience Lead

Grand Falls Casino and Golf Resort; Larchwood Township (IA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading casino and resort in Iowa is seeking a Front Desk Supervisor to ensure exceptional customer service in the Call Center and Front Desk. The role involves handling guest complaints, scheduling staff, and providing ongoing training. Ideal candidates should possess excellent communication skills, be personable, and able to work flexible hours, including nights and weekends. This position offers an opportunity to work in a dynamic environment, contributing to guest satisfaction and team collaboration.

Qualifications

• Exceptional customer service to all customers.
• Ability to handle guest problems and complaints effectively.
• Strong communication skills to maintain open dialogues.

Responsibilities

• Provide exceptional customer service to guests.
• Schedule and hire new employees.
• Handle guest complaints in a timely manner.
• Support staff training and development.

Skills

Customer service skills

Excellent communication skills

Ability to handle complaints

Teamwork

Problem-solving skills

Organizational skills

Professional appearance

Job description

A leading casino and resort in Iowa is seeking a Front Desk Supervisor to ensure exceptional customer service in the Call Center and Front Desk. The role involves handling guest complaints, scheduling staff, and providing ongoing training. Ideal candidates should possess excellent communication skills, be personable, and able to work flexible hours, including nights and weekends. This position offers an opportunity to work in a dynamic environment, contributing to guest satisfaction and team collaboration.