Front Desk Supervisor: Lead Guest Experience & Operations

Hotel Fort Des Moines, Curio Collection by Hilton; Des Moines (IA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Hotel discounts

Career development

Promotion opportunities

Job summary

First Hospitality is seeking a Front Desk Supervisor at the Hotel Fort Des Moines, Curio Collection by Hilton. You will support and supervise front office operations and staff to ensure guest satisfaction. Lead shift briefings, review daily arrivals, manage room inventory, and coordinate with other departments.

Requires customer service experience in hospitality and a high school diploma. This role emphasizes professionalism, confidentiality, and proactive problem solving to enhance guest

Qualifications

• Customer service experience in hospitality preferred.
• High School diploma or equivalent required.
• Experience supervising front desk or hotel staff.

Responsibilities

• Oversee front office staff to ensure guest satisfaction and policy adherence.
• Prepare for daily arrivals and review occupancy and bookings seven days ahead.
• Lead shift briefings on daily events, VIPs, and selling strategies.
• Maintain knowledge of hotel outlets, facilities, and local events.
• Handle guest data with confidentiality and resolve issues promptly.

Skills

Customer service

Hospitality experience

Supervising staff

Communication skills

Education

High School diploma

Job description

First Hospitality is seeking a Front Desk Supervisor at the Hotel Fort Des Moines, Curio Collection by Hilton. You will support and supervise front office operations and staff to ensure guest satisfaction. Lead shift briefings, review daily arrivals, manage room inventory, and coordinate with other departments.

Requires customer service experience in hospitality and a high school diploma. This role emphasizes professionalism, confidentiality, and proactive problem solving to enhance guest