VIP Casino Host - Build Loyalty & Host Elite Events

Q Casino & Resort

Dubuque, Northern (IA, KY)

Hybrid

USD 45,000 - 65,000

Full time

14 days+

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Job summary

Q Casino & Resort in Dubuque, IA seeks a Casino Host to maintain high-margin players and assist Executive Casino Hosts in identifying new players. The role focuses on relationship management, event promotions, and guest services on the floor.

The ideal candidate has a BA in Marketing or related field (or 3+ years of customer service or casino experience) and at least 1 year of supervisory experience, with proficiency in Word, Excel and Outlook. Nights, weekends and holidays may be required.

Qualifications

BA in Marketing, Business or related field OR 3+ years progressive experience in customer service, sales or casino environment.
1+ years prior supervisory experience.
Knowledge of computer programs, including but not limited to Word, Excel and Outlook.

Responsibilities

Establish and maintain positive customer relationships with players who meet establish play criteria.
Maintain a block of players each fiscal quarter and meet established goals.
Position is bonus eligible every fiscal quarter.
Build player loyalty and promote return visits by maintaining contact and assistance with player needs on the floor.
Execute redemption of hotel stays, show tickets and any others deemed necessary.
Must know the names and gaming preferences of hosted players.
Update, maintain and acquire account information and player profiles through utilization of casino relationship management software.
Recognize special events in the lives of hosted players, by assisting Executive Casino Hosts in preparing and mailing birthday and/or anniversary cards.