Facilities Supervisor: Casino, Hotel & Event Operations

Q Casino & Resort; Dubuque, Northern (IA, KY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Q Casino & Resort in Dubuque, IA is seeking a Facilities Supervisor to lead the maintenance team across hotels, casino, kitchens, and event spaces. You will oversee preventive maintenance, coordinate repairs, and ensure guest-ready conditions through strong supervision and vendor coordination.

The role requires experience in building operations, HVAC and kitchen equipment, plus a track record of managing contractors and safety standards in hospitality environments.

Qualifications

• High school diploma or equivalent required; technical training or trade certification preferred.
• Minimum of three (3) years of maintenance, facilities, building operations, or related experience.
• Previous supervisory or leadership experience required.
• Experience troubleshooting and repairing commercial building systems, equipment, and facilities.
• HVAC certification, training, or significant HVAC experience preferred.
• Certified Pool Operator (CPO) certification preferred or ability to obtain within a specified timeframe.
• Experience maintaining and coordinating repairs for commercial kitchen equipment preferred.
• Experience supporting entertainment venues, amphitheaters, large-scale events, hotels, casinos, or similar hospitality environments preferred.
• Experience coordinating and managing outside contractors, vendors, and service providers preferred.
• Working knowledge of building automation systems, electrical, plumbing, HVAC, and preventative maintenance programs preferred.
• Experience with electronic door lock systems, hotel room access systems, and guest room maintenance preferred.
• Valid driver's license with an acceptable driving record may be required

Responsibilities

• Supervise Facilities team during assigned shifts, including checking in, assigning work, and monitoring performance.
• Prioritize and coordinate daily maintenance and repair tasks to complete work orders timely.
• Communicate updates, concerns, and staffing needs to Facilities Manager and Director.
• Inspect completed work to ensure safety and quality standards are met.
• Provide training and coaching to Facilities staff on equipment and safety practices.
• Assist with maintenance, troubleshooting, repairs, and project work as needed.
• Oversee maintenance of commercial kitchen equipment across outlets, coordinating with vendors when needed.
• Coordinate facilities support for events and concerts, ensuring systems and grounds are ready.
• Collaborate with Events, Production, Hotel, F&B, Security, and Operations to support business needs.

Skills

Supervision

Maintenance management

Communication

Safety compliance

Vendor coordination

Education

High school diploma or equivalent

Technical training or trade certification

HVAC certification (preferred)

Tools

MS Office

CMMS software

Job description

Q Casino & Resort in Dubuque, IA is seeking a Facilities Supervisor to lead the maintenance team across hotels, casino, kitchens, and event spaces. You will oversee preventive maintenance, coordinate repairs, and ensure guest-ready conditions through strong supervision and vendor coordination.

The role requires experience in building operations, HVAC and kitchen equipment, plus a track record of managing contractors and safety standards in hospitality environments.