Front Desk Associate - Dual-Brand Hotels

Q Casino & Resort; Dubuque (IA); Hybrid; USD 17,000 - 24,000; Full time

Job summary

The Hotel Front Desk Associate at Q Casino + Resort in Dubuque, IA, welcomes guests, manages check-in and checkout, and delivers exceptional service across The Key Hotel and Hilton Garden Inn Dubuque. This dual-brand position supports both properties with shifts at either location.

You will assist guests with inquiries, directions, hotel services, and maintain lobby cleanliness, while handling payments and coordinating with other teams.

Qualifications

• High school diploma or equivalent required.
• Legally authorized to work in the U.S.
• Basic English literacy required.
• Customer service experience preferred but not required.

Responsibilities

• Efficiently manages front desk operations with quick check-in/out.
• Warmly and professionally welcomes guests.
• Directs guests to appropriate staff for assistance with services.
• Handles guest requests professionally and maintains lobby cleanliness.

Skills

Verbal communication

Written communication

Customer service

Interpersonal skills

Organizational skills

Attention to detail

Reservation software

Education

High school diploma or equivalent

Tools

Reservation software

Phone system

Cash handling tools

Front desk hardware

Job description

The Hotel Front Desk Associate at Q Casino + Resort in Dubuque, IA, welcomes guests, manages check-in and checkout, and delivers exceptional service across The Key Hotel and Hilton Garden Inn Dubuque. This dual-brand position supports both properties with shifts at either location.

You will assist guests with inquiries, directions, hotel services, and maintain lobby cleanliness, while handling payments and coordinating with other teams.