Hotel Front Desk Supervisor: Guest Experience Leader

Icona Resorts 1; Avalon (CA); On-site; USD 40,000 - 55,000; Full time

Job summary

Icona Resorts 1 in Avalon, California is seeking a Front Desk Supervisor to oversee the front desk team, ensuring a professional and friendly service for guests. This full-time role requires supervisory experience, ideally with prior front desk management.

The ideal candidate will have an Associate degree, knowledge of Microsoft Office 365, and preferably experience with RoomKey. You will manage a team, greet guests, and coordinate with departments to ensure guest satisfaction.

Qualifications

• Prior Front Desk experience is required.
• Knowledge of Microsoft Office 365 is essential.
• Experience with RoomKey is preferred.

Responsibilities

• Oversee the front desk team to ensure professional service.
• Manages and trains the front desk staff.
• Greets and welcomes guests, assigns rooms and keys.
• Handles guest complaints efficiently and courteously.
• Coordinates with departments to ensure rooms are ready.

Skills

Communication Proficiency

Guest Focus

Stress Management

Organizational Skills

Time Management

Education

Associate degree

Tools

Microsoft Office 365

RoomKey experience

Job description

Icona Resorts 1 in Avalon, California is seeking a Front Desk Supervisor to oversee the front desk team, ensuring a professional and friendly service for guests. This full-time role requires supervisory experience, ideally with prior front desk management.

The ideal candidate will have an Associate degree, knowledge of Microsoft Office 365, and preferably experience with RoomKey. You will manage a team, greet guests, and coordinate with departments to ensure guest satisfaction.