Luxury Front Desk Host: Guest Experience & Check-In

Proper Hospitality; Palm Springs (CA); On-site; USD 25,000 - 32,000; Full time

Job summary

Avalon PS HM, LLC at Ingleside Estate & Melvyn’s Restaurant in Palm Springs is hiring a Front Desk Agent to greet guests, manage check-ins/outs, take reservations, and answer inquiries with warmth and efficiency. You will coordinate with housekeeping and other departments to ensure seamless service and uphold luxury hospitality standards.

The role requires strong communication, multitasking, and a flexible schedule including evenings, weekends, and holidays, with a focus on creating memorable

Qualifications

• Previous front desk, concierge, or guest service experience preferred.
• Proficiency with property management systems strongly preferred.
• Strong communication and interpersonal skills.
• Ability to multitask, prioritize, and remain calm under pressure.
• Flexible availability, including evenings, weekends, and holidays.

Responsibilities

• Greet and welcome guests with warmth, professionalism, and attentiveness.
• Perform accurate and efficient check-in, check-out, and cashiering procedures.
• Respond to guest inquiries and resolve complaints with courtesy, urgency, and discretion.
• Provide information on hotel amenities, services, and local attractions to enhance guest stays.
• Coordinate special requests, such as room preferences, transportation, or dining reservations.
• Manage reservations and room assignments to maximize occupancy and guest satisfaction.
• Answer and direct phone calls in a courteous and professional manner.
• Communicate effectively with housekeeping, maintenance, and other departments to ensure guest needs are met promptly.
• Maintain accurate records of guest accounts, charges, and payments.
• Ensure the front desk area is clean, organized, and welcoming.
• Follow established cash handling and credit policies with precision and accountability.
• Assist with nightly audit processes when needed.
• Support other team members and contribute to a collaborative, service-driven environment.
• Arrive on time for scheduled shifts, in proper uniform, and ready to work.
• Adhere to all rest and meal break standards, as well as attendance and punctuality policies.
• Maintain a professional demeanor, grooming, and appearance in line with company standards.
• Adhere to all hotel policies, procedures, and safety standards.
• Protect guest privacy and confidentiality in accordance with company and legal standards.
• Immediately report any suspicious activity, security concerns, or maintenance issues.

Skills

Front desk experience

Guest service

Communication skills

Multitasking

Tools

Property management systems

Job description

Avalon PS HM, LLC at Ingleside Estate & Melvyn’s Restaurant in Palm Springs is hiring a Front Desk Agent to greet guests, manage check-ins/outs, take reservations, and answer inquiries with warmth and efficiency. You will coordinate with housekeeping and other departments to ensure seamless service and uphold luxury hospitality standards.

The role requires strong communication, multitasking, and a flexible schedule including evenings, weekends, and holidays, with a focus on creating memorable