Guest Experience Lead - Front Desk

Proper Hospitality; Palm Springs (CA); On-site; USD 32,000 - 42,000; Full time

Job summary

Avalon Palm Springs is seeking a Front Desk Agent to warmly greet guests, manage check-ins/check-outs, handle reservations, and assist with inquiries in a fast-paced hotel setting.

The role requires excellent communication, multitasking, and a professional appearance. Flexible availability including evenings, weekends, and holidays is preferred, with a focus on guest satisfaction and seamless service across departments.

Qualifications

• Previous front desk, concierge, or guest service experience preferred.
• Proficiency with property management systems strongly preferred.
• Strong communication and interpersonal skills.
• Ability to multitask, prioritize, and remain calm under pressure.
• Flexible availability, including evenings, weekends, and holidays.

Responsibilities

• Greet and welcome guests with warmth, professionalism, and attentiveness.
• Perform accurate and efficient check-in, check-out, and cashiering procedures.
• Respond to guest inquiries and resolve complaints with courtesy, urgency, and discretion.
• Provide information on hotel amenities, services, and local attractions to enhance guest stays.
• Coordinate special requests, such as room preferences, transportation, or dining reservations.
• Manage reservations and room assignments to maximize occupancy and guest satisfaction.
• Answer and direct phone calls in a courteous and professional manner.
• Communicate effectively with housekeeping, maintenance, and other departments to ensure guest needs are met promptly.
• Maintain accurate records of guest accounts, charges, and payments.
• Ensure the front desk area is clean, organized, and welcoming.
• Follow established cash handling and credit policies with precision and accountability.
• Assist with nightly audit processes when needed.
• Support other team members and contribute to a collaborative, service-driven environment.
• Arrive on time for scheduled shifts, in proper uniform, and ready to work.
• Adhere to all rest and meal break standards, as well as the company’s attendance and punctuality policies.
• Maintain a professional demeanor, grooming, and appearance in line with company standards.
• Adhere to all hotel policies, procedures, and safety standards.
• Protect guest privacy and confidentiality in accordance with company and legal standards.
• Immediately report any suspicious activity, security concerns, or maintenance issues.

Skills

Guest service

Communication

Multitasking

Problem solving

Tools

Property Management System

Job description

Avalon Palm Springs is seeking a Front Desk Agent to warmly greet guests, manage check-ins/check-outs, handle reservations, and assist with inquiries in a fast-paced hotel setting.

The role requires excellent communication, multitasking, and a professional appearance. Flexible availability including evenings, weekends, and holidays is preferred, with a focus on guest satisfaction and seamless service across departments.