Hotel Front Desk Supervisor: Elevate Guest Experience

Star2 Hotels Inc; United States; On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Bonus pay

Pay for off duty calls

Job summary

Star2 Hotels Inc. is seeking a Front Office Supervisor to lead front desk, reservations, and guest services teams in the United States. You will coordinate daily operations and partner with housekeeping and maintenance to ensure smooth service.

The role requires strong customer service, organizational skills, and the ability to train staff, with responsibility for monthly reporting and budgeting for the front office.

Qualifications

• High School diploma or equivalent.
• Minimum 3 months of previous experience in customer service, front desk service, or other related fields
• Ability to build rapport with guests
• Strong organizational skills
• Excellent written and verbal communication skills

Responsibilities

• Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas.
• Prepare monthly reports and budget for the front office department.
• Ensure employees are attentive, friendly, helpful, and courteous to all guests and staff.
• Resolve guest problems quickly and courteously.
• Cover front desk shifts as needed to manage payroll costs and staffing.

Skills

Customer service

Training & coaching

Front desk supervision

Communication skills

Organizational skills

Education

High School diploma

Job description

Star2 Hotels Inc. is seeking a Front Office Supervisor to lead front desk, reservations, and guest services teams in the United States. You will coordinate daily operations and partner with housekeeping and maintenance to ensure smooth service.

The role requires strong customer service, organizational skills, and the ability to train staff, with responsibility for monthly reporting and budgeting for the front office.