Front Desk Supervisor

Chano And Sons; Salt Lake City (UT); On-site; USD 40,000 - 60,000; Full time

Job summary

Chano And Sons in Salt Lake City, Utah is seeking a Front Desk Supervisor. The role involves overseeing daily front desk operations and leading staff to ensure exceptional guest experiences. Ideal candidates should be customer service-oriented, detail-focused, and capable of effectively resolving guest issues.

This position requires excellent leadership and communication skills, making it essential for maintaining high service standards in a fast-paced environment.

Qualifications

• Experience in a front desk role or similar customer service position in hospitality.
• Excellent communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Oversee daily front desk operations to ensure an exceptional guest experience.
• Supervise and support front desk staff.
• Handle guest inquiries and maintain professional environment.

Skills

Customer service orientation

Attention to detail

Leadership in hospitality

Problem-solving skills

Job description

Front Desk Supervisor

Job Summary

The Front Desk Supervisor is responsible for overseeing daily front desk operations to ensure an exceptional guest experience. This role involves supervising front desk staff, resolving guest issues, ensuring efficient check-in/check-out procedures, and maintaining a professional and welcoming environment in the hotel lobby. The ideal candidate is customer service-oriented, detail-focused, and capable of leading a team in a fast-paced hospitality setting.

Key Responsibilities

• Supervise and support front desk staff, ensuring high levels of customer service are maintained.
• Train, schedule, and monitor performance of front desk agents.
• Assist guests with check-in, check-out, and reservation procedures.
• Handle guest inquiries, complaints, and concerns promptly and professionally.
• Ensure accuracy in room assignments, billing, and guest records.
• Collaborate with housekeeping and maintenance to ensure room readiness.
• Monitor lobby and front desk areas for cleanliness and efficiency.
• Assist in creating and maintaining SOPs for front desk operations.
• Prepare daily shift reports and communicate important information to management.
• Maintain knowledge of hotel services, amenities, local attractions, and promotions to provide concierge-level assistance.
• Ensure compliance with all hotel policies, procedures, and brand standards.