Front Desk Lead: Elevate Guest Experience

BENCHMARK; United States; On-site; USD 38,000 - 60,000; Full time

Job summary

Pyramid Global Hospitality is seeking a Front Desk Supervisor in the United States to lead the front desk team, greet guests, manage check-ins, and ensure accurate billing with a focus on guest satisfaction.

You will train staff, enforce SOPs, coordinate with Maintenance and Housekeeping, manage quick solutions to guest issues, and promote hotel programs. A flexible schedule including nights and weekends is required.

Qualifications

• Avail to work nights, weekends and holidays.
• High school diploma or equivalent.
• Previous hotel or resort experience preferred.
• Strong desire to make an impact on other people.
• Outgoing and engaging personality.
• Computer skills and basic clerical proficiency.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced setting.
• Ability to stand for the duration of the shift.

Responsibilities

• Check guests in, ensure proper credit is received, note special requests, and provide accurate information.
• Help resolve problems and WOW guests through recovery when needed.
• Supervise daily shift process and ensure SOP adherence.
• Train, direct the work of, and coach front desk agents.
• Maintain the Sundries shop, inventory, and ordering as necessary.
• Promote and sell special hotel programs and communicate with other departments.

Skills

Customer service

Communication skills

Computer skills

Team player

Education

High school diploma or equivalent

Job description

Pyramid Global Hospitality is seeking a Front Desk Supervisor in the United States to lead the front desk team, greet guests, manage check-ins, and ensure accurate billing with a focus on guest satisfaction.

You will train staff, enforce SOPs, coordinate with Maintenance and Housekeeping, manage quick solutions to guest issues, and promote hotel programs. A flexible schedule including nights and weekends is required.