Hotel Front Desk Shift Leader — Guest Experience Champion

Caesars Entertainment; Stateline (NV); On-site; USD 42,000 - 65,000; Full time

Job summary

Caesars Entertainment's Harrah's and Caesars Republic Lake Tahoe seeks an experienced Hotel Front Desk professional to manage shift operations, guest relations and service standards. You will lead a team, ensure smooth check-in/out, handle guest inquiries, and uphold Caesars standards across departments.

Requirements include a college degree (Hotel/Institutional management preferred), 2–3 years in front desk roles, fluent English, strong communication, organizational skills, leadership, and the

Qualifications

• College Degree preferred, especially in Hotel or Institutional Management
• 2 to 3 years in a Front Services position in a Hotel Services area
• Literate and fluent in English
• Ability to handle multiple tasks/duties simultaneously
• Strong communication skills both verbal and written
• Strong organizational and administrative skills
• Demonstrated leadership skills
• Ability to work a rotating shift with fluctuating days off
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
• Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same.
• Adheres to all regulatory, company and department policies and procedures

Responsibilities

• Actively build and retain customer relations and mentor team members to provide superior customer service
• Hires, trains, motivates, evaluates, and supervises assigned personnel; coaches for success
• Directs the day-to-day operation of the shift to ensure guest experiences meet Caesars standards
• Reviews staffing requirements and ensures maximum guest service and productivity
• Handles guest inquiries and complaints efficiently and courteously
• Administers policies and procedures for the Hotel Department and ensures adherence

Skills

Leadership

English fluency

Multi-tasking

Communication (verbal)

Communication (written)

Education

Hotel/Institutional Management degree

Job description

Caesars Entertainment's Harrah's and Caesars Republic Lake Tahoe seeks an experienced Hotel Front Desk professional to manage shift operations, guest relations and service standards. You will lead a team, ensure smooth check-in/out, handle guest inquiries, and uphold Caesars standards across departments.

Requirements include a college degree (Hotel/Institutional management preferred), 2–3 years in front desk roles, fluent English, strong communication, organizational skills, leadership, and the