Hotel Front Desk Shift Leader

Caesars Entertainment; California; On-site; USD 45,000 - 65,000; Full time

Job summary

Caesars Entertainment is seeking a Front Desk Supervisor to lead hotel front desk operations and ensure outstanding guest service across shifts. The role emphasizes mentoring staff, maintaining service standards, and coordinating day-to-day activities to optimize guest experiences.

The incumbent will oversee staffing, train personnel, and enforce policies while upholding the company’s integrity and service quality across Caesars properties.

Qualifications

• College Degree preferred, especially in Hotel or Institutional Management.
• 2 to 3 years in a Front Services position in a Hotel Services area.
• Literate and fluent in English
• Ability to handle multiple tasks/duties simultaneously
• Strong communication skills both verbal and written
• Demonstrated leadership skills
• Ability to work a rotating shift with fluctuating days off
• Uphold integrity and adherence to regulated business standards

Responsibilities

• Act as mentor to team members to provide superior customer service.
• Hires, trains, motivates, evaluates, and supervises assigned personnel; coaches for success.
• Directs day-to-day front desk operations to meet Caesars Entertainment standards.
• Reviews staffing and adjusts to ensure guest service and productivity.
• Handles guest inquiries and complaints efficiently and tactfully.
• Implements policies and procedures for the Hotel Department.

Skills

Front desk leadership

Customer service

Communication skills

Team leadership

Multitasking

Shift flexibility

Education

College degree preference

Job description

Caesars Entertainment is seeking a Front Desk Supervisor to lead hotel front desk operations and ensure outstanding guest service across shifts. The role emphasizes mentoring staff, maintaining service standards, and coordinating day-to-day activities to optimize guest experiences.

The incumbent will oversee staffing, train personnel, and enforce policies while upholding the company’s integrity and service quality across Caesars properties.