Guest Experience Lead – Front Desk

Caesars Entertainment; Danville (VA); On-site; USD 19,000 - 27,000; Full time

Job summary

Caesars Entertainment is seeking a Front Desk Agent to handle check-in/check-out, greet guests, and resolve inquiries with a positive attitude. You will assist guests with kiosk check-ins, manage lines, and support end-of-day bookkeeping.

The role requires a HS diploma or GED, 1+ year front desk or guest service experience, and strong communication skills. A second language is beneficial, and you must be able to stand for long periods and multitask effectively.

Qualifications

• HS diploma or GED is required.
• 1+ year experience in front desk or guest service.
• Must be at least 21 years old.
• Strong interpersonal and communication skills.
• Proficiency in a second language is beneficial.
• Must be able to multitask and maintain accuracy.

Responsibilities

• Process check-in and check-out transactions for guests.
• Greet guests in the lobby and manage lines.
• Assist guests with self-check-in/out at kiosks.
• Handle end-of-day bookkeeping and account reconciliation.
• Answer guest inquiries and provide information about the city and property.
• Assist with dinner, shows, and other bookings.
• Maintain a positive attitude and professional demeanor.

Skills

Interpersonal skills

Communication

Second language

Problem solving

Front desk experience

Basic computer skills

Team player

Education

High school diploma or GED

Job description

Caesars Entertainment is seeking a Front Desk Agent to handle check-in/check-out, greet guests, and resolve inquiries with a positive attitude. You will assist guests with kiosk check-ins, manage lines, and support end-of-day bookkeeping.

The role requires a HS diploma or GED, 1+ year front desk or guest service experience, and strong communication skills. A second language is beneficial, and you must be able to stand for long periods and multitask effectively.