Hotel Front Desk & Reservations Specialist

Town Pump Company; Great Falls (MT); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

401(K)

Health Insurance

Dental Insurance

Vision Insurance

Health Savings

Flex Spending Accounts

Paid time off

Education reimbursement

Job summary

Town Pump Hotel Group is seeking a motivated Front Desk Agent to greet guests, handle check-in/check-out, process payments, and fulfill guest requests with warmth and professionalism. The role emphasizes selling rooms by phone and in person, explaining amenities, and closing inquiries.

The position requires basic computer skills, familiarity with cash handling and multi-line phone systems, and a commitment to punctuality and teamwork within Town Pump’s standards.

Qualifications

• Knowledge of hotel and guest service operations.
• Experience with a computer and data entry.
• Experience with cash handling and credit card transactions.
• Ability to upsell hotel rooms over the phone and in person.

Responsibilities

• Greet guests and handle check-in/check-out, billing, reservations, and phone transfers.
• Operate with cash handling and payment processing.
• Provide courteous, professional service and timely guest responses.
• Maintain front desk area in a clean, organized state.
• Sell hotel rooms over the phone and in person, explaining amenities and benefits.

Skills

Customer service

Phone sales

Data entry

Cash handling

Cashiering

Tools

Credit card processing

Multi-line phone systems

Job description

Town Pump Hotel Group is seeking a motivated Front Desk Agent to greet guests, handle check-in/check-out, process payments, and fulfill guest requests with warmth and professionalism. The role emphasizes selling rooms by phone and in person, explaining amenities, and closing inquiries.

The position requires basic computer skills, familiarity with cash handling and multi-line phone systems, and a commitment to punctuality and teamwork within Town Pump’s standards.