HOTEL FRONT DESK

Town Pump Company; Helena (MT); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

401(K)

Health insurance

Dental insurance

Vision insurance

Health Savings Account

Flex Spending Accounts

Paid time off

Education reimbursement

Job summary

Town Pump Hotel Group is seeking a motivated Hotel Front Desk Agent to deliver genuine hospitality and assist guests with check-in, check-out, reservations, and billing. The role emphasizes selling hotel rooms over the phone and in person, with a focus on exemplary guest service and adherence to brand standards.

Ideal candidates will have experience with multi-line phone systems, data entry, and cash handling, and will maintain confidentiality while supporting daily front desk operations.

Qualifications

• Greet guests and handle check-in/check-out, billing, reservations, and transfers per brand standards.
• Knowledge of hotel operations, computer use, data entry, multi-line phone system, and cash/credit card handling preferred.
• Communicate professionally with guests and teammates; be punctual and flexible with schedules.
• Maintain confidentiality and security of guest, company, and property information.

Responsibilities

• Greet guests and process check-ins/check-outs, billing, reservations, and transfers.
• Maintain front desk organization and cleanliness, and follow daily front office checklists.
• Sign out and secure master keys; maintain cash control and secure drawer.
• Post incidental charges to guest rooms (fax, pet, cleaning, etc.) and report issues.
• Assist with breakfast service, cleaning, or laundry as needed.
• Sell hotel rooms over the phone and in person and seek sales leads.

Skills

Sales skills

Cash handling

Multi-line phones

Data entry

Guest services

Hotel operations

Tools

POS system

Computer software

Job description

The Town Pump Hotel Group is looking for a motivated and outgoing Hotel Front Desk Agent who will model our mission statement, “Genuine Hospitality from genuine people committed to providing comfort and service.” All Front Desk Agents are required to engage in selling hotel rooms over the phone and in- person, explaining the amenities, benefits, and attempting to close the sale of each inquiry. All Front Desk Agents will be required to turn in sales leads by engaging in curious conversations with guests, reviewing hotel reports, listening, and being observant, etc. Town Pump is a growing company with ever-increasing opportunities for career growth.

As a Hotel Front Desk Agent, You Will

• pleasantly greet guests and perform duties to provide guest transactions of check-in, check-out, billing, reservations, phone transfers, and other service and hospitality-related requests to meet Town Pump and brand operational standards.
• have knowledge of hotel and guest service operations, experience working with a computer, data entry, multi-line phone systems, and experience with cash handling and credit card transactions preferred.
• communicate in a courteous, professional manner with teammates, management, and guests, understand the importance of being punctual along with the flexibility of work schedules
• display a high degree of pride and integrity in job performance and can work independently with frequent interruptions.
• ensure the best possible experience for each guest, within the framework of Town Pump operating guidelines, complete all required company and brand-specific training and/or certifications in a timely manner, and complete all tasks and assignments as required by the Daily Front Office checklist.
• maintain secure master key control by signing out, securing, and signing in master keys, maintain proper cash control, and always keep the cash drawer secure under lock and key.
• collect and post incidental charges to guest rooms (i.e., fax, pet, cleaning charges)., utilize communications book to maintain shift communications, report all known issues with services, equipment, and property; and ensure work orders are in place.
• maintain a clean, organized, clutter-free front desk and work area always, and maintain a high degree of confidentiality of guest, company, and property information in compliance with Town Pump expectations.
• may be required to clean public areas, assist with breakfast service, fold laundry, occasionally clean a guest room, and other duties within the hotel.
• Engage in selling hotel rooms over the phone and in person, explaining the amentities, benefits and attempting to close the sale of each inquiry.
• Complete the front desk sales review checklist to help identify potential sales leads.

Town Pump offers many outstanding benefits including 401(K), Health, Dental, and Vision Insurance, Health Savings, Flex Spending Accounts, paid time off, and education reimbursement benefits.

Town Pump Inc. is proud to be an Equal Employment Opportunity (EEO) employer. We are committed to equal employment opportunities regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, citizenship, marital status, disability, or Veteran status.