HOTEL FRONT DESK

Town Pump Company; Coeur d'Alene (ID); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

401(k) plan

Health insurance

Dental insurance

Vision insurance

Education reimbursement

Job summary

Town Pump Inc. seeks a Hotel Front Desk Agent to warmly greet guests, manage check-in/check-out, reservations, and billing while promoting hotel services. You will handle phone transfers and guest inquiries with a focus on genuine hospitality and elevating the guest experience.

The role requires familiarity with computer systems, cash handling, and multi-line phones; training and adherence to Town Pump standards are expected to ensure smooth operations and guest satisfaction.

Qualifications

• Experience using a computer and data entry.
• Experience with cash handling and credit card transactions.
• Courteous, professional communication with guests and teammates.

Responsibilities

• Greet guests and complete check-in/check-out, billing, reservations, and phone transfers to meet standards.
• Sell hotel rooms over the phone and in person, explain amenities and close inquiries.
• Maintain front desk area, keys and cash control with accuracy and confidentiality.
• Complete required training and the front desk checklist to ensure guest satisfaction.

Skills

Guest services

Cash handling

Phone etiquette

Multi-line phones

Education

High school diploma or equivalent

Tools

POS system

Computer literacy

Job description

The Town Pump Hotel Group is looking for a motivated and outgoing Hotel Front Desk Agent who will model our mission statement, “Genuine Hospitality from genuine people committed to providing comfort and service.” All Front Desk Agents are required to engage in selling hotel rooms over the phone and in- person, explaining the amenities, benefits, and attempting to close the sale of each inquiry. All Front Desk Agents will be required to turn in sales leads by engaging in curious conversations with guests, reviewing hotel reports, listening, and being observant, etc. Town Pump is a growing company with ever-increasing opportunities for career growth.

As a Hotel Front Desk Agent, You Will

• pleasantly greet guests and perform duties to provide guest transactions of check-in, check-out, billing, reservations, phone transfers, and other service and hospitality-related requests to meet Town Pump and brand operational standards.
• have knowledge of hotel and guest service operations, experience working with a computer, data entry, multi-line phone systems, and experience with cash handling and credit card transactions preferred.
• communicate in a courteous, professional manner with teammates, management, and guests, understand the importance of being punctual along with the flexibility of work schedules
• display a high degree of pride and integrity in job performance and can work independently with frequent interruptions.
• ensure the best possible experience for each guest, within the framework of Town Pump operating guidelines, complete all required company and brand-specific training and/or certifications in a timely manner, and complete all tasks and assignments as required by the Daily Front Office checklist.
• maintain secure master key control by signing out, securing, and signing in master keys, maintain proper cash control, and always keep the cash drawer secure under lock and key.
• collect and post incidental charges to guest rooms (i.e., fax, pet, cleaning charges)., utilize communications book to maintain shift communications, report all known issues with services, equipment, and property; and ensure work orders are in place.
• maintain a clean, organized, clutter-free front desk and work area always, and maintain a high degree of confidentiality of guest, company, and property information in compliance with Town Pump expectations.
• may be required to clean public areas, assist with breakfast service, fold laundry, occasionally clean a guest room, and other duties within the hotel.
• Engage in selling hotel rooms over the phone and in person, explaining the amentities, benefits and attempting to close the sale of each inquiry.
• Complete the front desk sales review checklist to help identify potential sales leads.

Town Pump offers many outstanding benefits including 401(K), Health, Dental, and Vision Insurance, Health Savings, Flex Spending Accounts, paid time off, and education reimbursement benefits.

Town Pump Inc. is proud to be an Equal Employment Opportunity (EEO) employer. We are committed to equal employment opportunities regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, citizenship, marital status, disability, or Veteran status.