HOTEL FRONT DESK

Town Pump Company; Dillon (MT); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

401(K)

Health, Dental, and Vision Insurance

Health Savings

Flex Spending Accounts

Paid time off

Education reimbursement benefits

Job summary

Town Pump Hotel Group is seeking a motivated Front Desk Agent in Dillon, MT to deliver Genuine Hospitality and handle guest check-ins, check-outs, reservations, and billing at the front desk. You will promote hotel amenities and assist guests with inquiries while upholding brand standards.

The role requires cash handling, data entry, and experience with multi-line phone systems; punctuality and teamwork are essential.

Qualifications

• Experience using a computer for data entry and guest transactions.
• Ability to operate multi-line phone systems and handle cash accurately.
• Strong customer service skills and courteous communication.

Responsibilities

• Greet guests and manage check-in/check-out, reservations, billing, and phone transfers to meet standards.
• Understand hotel operations and use basic computer systems to assist guests.
• Communicate professionally with guests and teammates; be punctual and flexible.
• Maintain front desk area, confidentiality, and complete required training.
• Handle cash, sign out keys, and keep drawers secure.
• Post incidental charges to guest rooms and report issues with services or equipment.
• Assist with breakfast service, laundry, cleaning tasks, and other duties as needed.
• Sell hotel rooms over the phone and in person, explaining amenities and benefits.

Skills

Customer service

Cash handling

Data entry

Multi-line phone systems

Sales skills

Punctuality

Tools

POS system

Job description

The Town Pump Hotel Group is looking for a motivated and outgoing Hotel Front Desk Agent who will model our mission statement, “Genuine Hospitality from genuine people committed to providing comfort and service.” All Front Desk Agents are required to engage in selling hotel rooms over the phone and in- person, explaining the amenities, benefits, and attempting to close the sale of each inquiry. All Front Desk Agents will be required to turn in sales leads by engaging in curious conversations with guests, reviewing hotel reports, listening, and being observant, etc. Town Pump is a growing company with ever-increasing opportunities for career growth.

As a Hotel Front Desk Agent, You Will

• pleasantly greet guests and perform duties to provide guest transactions of check-in, check-out, billing, reservations, phone transfers, and other service and hospitality-related requests to meet Town Pump and brand operational standards.
• have knowledge of hotel and guest service operations, experience working with a computer, data entry, multi-line phone systems, and experience with cash handling and credit card transactions preferred.
• communicate in a courteous, professional manner with teammates, management, and guests, understand the importance of being punctual along with the flexibility of work schedules
• display a high degree of pride and integrity in job performance and can work independently with frequent interruptions.
• ensure the best possible experience for each guest, within the framework of Town Pump operating guidelines, complete all required company and brand-specific training and/or certifications in a timely manner, and complete all tasks and assignments as required by the Daily Front Office checklist.
• maintain secure master key control by signing out, securing, and signing in master keys, maintain proper cash control, and always keep the cash drawer secure under lock and key.
• collect and post incidental charges to guest rooms (i.e., fax, pet, cleaning charges)., utilize communications book to maintain shift communications, report all known issues with services, equipment, and property; and ensure work orders are in place.
• maintain a clean, organized, clutter-free front desk and work area always, and maintain a high degree of confidentiality of guest, company, and property information in compliance with Town Pump expectations.
• may be required to clean public areas, assist with breakfast service, fold laundry, occasionally clean a guest room, and other duties within the hotel.
• Engage in selling hotel rooms over the phone and in person, explaining the amentities, benefits and attempting to close the sale of each inquiry.

Benefits

• 401(K)
• Health, Dental, and Vision Insurance
• Health Savings
• Flex Spending Accounts
• paid time off
• education reimbursement benefits

Town Pump Inc. is proud to be an Equal Employment Opportunity (EEO) employer. We are committed to equal employment opportunities regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, citizenship, marital status, disability, or Veteran status.