Hotel Front Desk Attendant

Sonesta International Hotels; Overland Park (KS); On-site; USD 21,000 - 25,000; Full time

Job summary

Sonesta International Hotels is seeking a friendly front desk agent to welcome guests, handle reservations, and manage guest accounts. The role focuses on delivering exceptional service and quick problem resolution in a fast-paced environment.

You will greet guests, check them in and out, and process payments while maintaining accurate records and communicating clearly with teammates.

Qualifications

• Comfortable taking telephone calls and mitigating stressful situations.
• Excellent time management and customer service skills.
• 1+ year of hotel industry experience preferred.
• Working knowledge of Microsoft Office and reservation systems.
• Must have graduated high school or equivalent.

Responsibilities

• Perform regular bookkeeping duties and keep guest information accurate.
• Greet, check-in, and check-out guests; distribute keys and record payments.
• Manage room bookings in person, online, or by phone and answer inquiries.
• Mitigate customer complaints as needed.
• Coordinate with housekeeping to ensure rooms are ready for new guests.

Skills

Telephone etiquette

Time management

Interpersonal skills

Customer service

Microsoft Office

Education

High school diploma

Tools

Reservation systems

Job description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment,

Compensation

$15 - $18 hourly

Qualifications

• Comfortable taking telephone calls and mitigating stressful situations
• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
• 1+ year of hotel industry experience or related job preferred
• Working knowledge of Microsoft Office and reservation management systems
• Must have graduated high school, received a GED or equivalent

Responsibilities

• Perform regular bookkeeping duties: make sure hotel guest information is current and correct
• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
• Mitigate customer complaints as needed
• Work with the housekeeping staff to ensure rooms are ready for new guests