Hotel Front Desk Receptionist

Endeavor Hospitality Group; New York (NY); On-site; USD 28,413 - 40,467; Full time

Job summary

An established industry player is seeking a dedicated hotel front desk agent to provide exceptional service to guests. In this role, you will be the first point of contact, welcoming guests and ensuring their stay is comfortable and enjoyable. Your responsibilities will include managing bookings, addressing inquiries, and coordinating with housekeeping to prepare rooms. The ideal candidate will possess strong communication skills, a commitment to guest satisfaction, and experience in the hospitality industry. Join a team that values memorable experiences and fosters a welcoming environment for all guests.

Qualifications

• At least one year of hospitality experience preferred.
• Strong communication and customer service skills are essential.

Responsibilities

• Greet, check-in, and check out guests, managing room assignments.
• Work with housekeeping to ensure rooms are ready for new guests.
• Field customer complaints and manage inquiries about available rooms.

Skills

Communication Skills

Customer Service Skills

Time Management

Organizational Skills

Problem Solving

Education

High School Diploma or GED

Tools

Microsoft Office

Reservation Management Systems

Job description

Endeavor Hospitality Group • New York, NY, US

Posted a day ago

Description

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!

Responsibilities

• Work with the housekeeping staff to ensure rooms are ready for new guests
• Field customer complaints when necessary
• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
• General bookkeeping: ensure all hotel guest account information is accurate and up-to-date

Qualifications

• Has experience answering telephone calls and troubleshooting stressful situations
• Working knowledge of Microsoft Office and reservation management systems
• At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
• Must have graduated high school, received a GED or equivalent
• Displays impeccable interpersonal, time management, organizational skills, and customer service skills

Compensation

$25 hourly

About Endeavor Hospitality Group

At Endeavor Hospitality Group, we take hospitality personally. We value memorable experiences over mere transactions and deliver on that promise through our commitment to a deeper level of engagement with guests, staff, partners, and stakeholders. Endeavor’s innovative model of destination-centric hospitality ensures every property creates, fosters, and inspires a location’s true cultural signature. That means we’ve got our ears to the ground, taking cues from locals to establish unique experiences and long-lasting connections with neighborhood partners. And for our stakeholders, our intuitive, results-driven approach spurs revenue growth. We’re making hospitality welcoming for everyone involved, and we’re having a great time in the process.