Receptionist / Front Desk Associate

CityNest Hotel; New York (NY); Sur place; USD 25 000 - 30 000; Plein temps

Avantages offerts par ce poste

Bonus system

Résumé du poste

CityNest Hotel in New York is seeking a friendly Front Desk Receptionist to join our hospitality team. You will manage check-in/check-out, guest communications, reservations, and daily reporting while coordinating with housekeeping and management.

Requires excellent communication, strong customer service orientation, and mandatory Excel knowledge. This full-time, on-site role offers an hourly wage and immediate start for candidates fluent in English (Spanish a plus).

Qualifications

• Excellent communication skills and a friendly personality.
• Strong customer service mindset.
• Excel knowledge is mandatory.
• Punctuality and reliability.
• Ability to multitask and stay organized.
• English and Spanish fluency is advantageous.

Responsabilités

• Welcoming guests and creating a warm, professional first impression.
• Managing check-in and check-out procedures.
• Communicating with guests in person, by phone, and via email on a daily basis.
• Working with reservations and guest information.
• Maintaining daily reports and basic documentation through our channel manager.
• Using Excel for tracking, reporting, and internal records.
• Coordinating with housekeeping and management.
• Handling guest requests and resolving minor issues professionally.
• Performing room inspections and cleanliness checks.
• In emergency situations, helping clean and prepare rooms when necessary - nobody is perfect :)
• Ability to lift up to 50 pounds.

Connaissances

Excellent communication

Customer service

English

Spanish

Multitasking

Punctuality

Reliable

Outils

Excel

Description du poste

Front Desk / Receptionist (Hotel). . . We are looking for a friendly, highly communicative, and responsible Front Desk Receptionist to join our hospitality team in New York.. . . Please do not apply if you are not comfortable actively communicating with guests every day. Hospitality is about people and we need someone who genuinely enjoys helping others.. . This role is perfect for someone who knows how to stay organized, multitask under pressure, and maintain a calm, positive attitude in a fast-paced environment.. .

Responsibilities

• Welcoming guests and creating a warm, professional first impression.
• Managing check-in and check-out procedures.
• Communicating with guests in person, by phone, and via email on a daily basis.
• Working with reservations and guest information.
• Maintaining daily reports and basic documentation through our channel manager.
• Using Excel for tracking, reporting, and internal records.
• Coordinating with housekeeping and management.
• Handling guest requests and resolving minor issues professionally.
• Performing room inspections and cleanliness checks.
• In emergency situations, helping clean and prepare rooms when necessary - nobody is perfect :)
• Ability to lift up to 50 pounds.

We are looking for a responsible person who is not afraid to take ownership and responsibility.

Requirements

• Excellent communication skills and a friendly personality.
• Strong customer service mindset.
• Excel knowledge is mandatory.
• Punctuality and reliability.
• Ability to multitask and stay organized.
• Comfortable working in a fast-paced environment.
• English and Spanish (additional languages are a big plus).

Location: 125 Bowery, New York Schedule: Shift-based(8AM–3PM; 3PM–10PM).

If you enjoy meeting new people, staying organized, and being the face of a hospitality brand — we’d love to hear from you.

Experience: Required

Languages: English – Advanced. Spanish – Advanced

Employment: Full-time

Schedule: 7am-3pm/3pm-10pm/10pm-7am

Salary: $18 – $22 hourly

Benefits: Bonus system

Starting time: Immediate start!

About CityNest Hotel

New SRO Hotel