Hotel Front Desk Agent

Delta Hotel Philadelphia Airport; Philadelphia (Philadelphia County); On-site; USD 21,000 - 28,000; Full time

Job summary

A premier hotel in Philadelphia is seeking a professional hotel front desk agent to enhance guest experiences. Responsibilities include welcoming guests, managing bookings, and resolving inquiries. The ideal candidate has strong interpersonal skills, experience in hospitality, and is capable of handling high-pressure situations. Join us to ensure every guest leaves happy and satisfied.

Qualifications

• At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred.
• Strong verbal communication skills and ability to manage stressful situations.
• Ability to work in a fast-paced environment while maintaining professionalism.

Responsibilities

• Mitigate customer complaints as needed.
• Perform regular bookkeeping duties: keep hotel guest information current.
• Check guests in and out, providing correct keys and room numbers.
• Work with housekeeping staff to ensure rooms are ready for new guests.
• Answer calls and assist guests with their needs regarding bookings and amenities.

Skills

Customer service skills

Interpersonal skills

Organizational skills

Time management skills

Communication skills

Stress management

Education

High school diploma or GED

GED equivalent

Tools

Microsoft Office

Reservation management systems

Job description

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!

Responsibilities

• Mitigate customer complaints as needed
• Perform regular bookkeeping duties: make sure hotel guest information is current and correct
• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
• Work with the housekeeping staff to ensure rooms are ready for new guests
• Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests

Qualifications

• At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
• High school graduate, GED recipient, or equivalent
• Has previous experience or working knowledge of Microsoft Office and reservation management systems
• Well-versed in taking telephone calls and handling stressful situations