Assistant Front Office Manager

Endeavor Hospitality Group; New York (NY); On-site; USD 65,000 - 75,000; Full time

Job summary

Endeavor Hospitality Group is seeking a Front Desk Supervisor for the Courtyard Marriott in Hudson Yards, NYC. You will inspire and lead Front Desk Agents to deliver exceptional guest experiences and maintain top-tier service scores.

The role emphasizes training, developing the team, ensuring COPs are followed, and fostering a collaborative, energetic work culture in a bustling hotel.

Qualifications

• Minimum of 2 years of customer service experience.
• 1–2 years of prior management or supervisory experience.
• Strong attention to detail and excellent organizational skills.
• Marriott brand experience is a plus.

Responsibilities

• Inspire and lead Front Desk Agents to deliver exceptional guest experiences and drive top-tier service scores.
• Foster a positive and engaged front office culture through training, development, and team-building opportunities.
• Ensure all team members understand and follow Consistent Operating Procedures (COPs).
• Promote a collaborative, friendly work environment with strong team morale and effective communication.

Skills

Customer service

Management experience

Attention to detail

Marriott experience

Job description

• You’re inspired by motivating others and seeing your team succeed.
• You don’t just listen — you hear what people have to say.
• You believe in doing what’s right, even when it’s not easy.
• Your motto is #NoGuestLeavesUnhappy.
• You value collaboration over competition.

What’s Your Endeavor?

• You’re inspired by motivating others and seeing your team succeed.
• You don’t just listen — you hear what people have to say.
• You believe in doing what’s right, even when it’s not easy.
• Your motto is #NoGuestLeavesUnhappy.
• You value collaboration over competition.

Then we want to meet you!

About Us

Endeavor Hospitality Group is a boutique hotel management company built by business-minded developers with deep roots in New York City real estate. We are growing fast, with multiple new properties on the horizon, and we’re looking for driven, team-focused, and energetic leaders to join us at the newly designed Courtyard Marriott in the vibrant Hudson Yards district.

Why Hudson Yards?

This is one of the most exciting neighborhoods in NYC — steps from the Jacob Javits Center, the High Line, the 7-train extension, Madison Square Garden, and Times Square. Everything is happening here.

Compensation:

$65,000 - $75,000 yearly

Qualifications

• What We’re Looking For
• Minimum of 2 years of customer service experience.
• 1–2 years of prior management or supervisory experience.
• Strong attention to detail and excellent organizational skills.
• Marriott brand experience is a plus.

Responsibilities

• What You’ll Be Doing
• Inspire and lead Front Desk Agents to deliver exceptional guest experiences and drive top-tier service scores.
• Foster a positive and engaged front office culture through training, development, and team-building opportunities.
• Ensure all team members understand and follow Consistent Operating Procedures (COPs).
• Promote a collaborative, friendly work environment with strong team morale and effective communication.