Evening & Overnight Guest Services Agent

Pyramid Global Hospitality; New York (NY); On-site; USD 26,000 - 37,000; Full time

Job summary

Pyramid Global Hospitality seeks a friendly and proactive Guest Services Agent for the DoubleTree by Hilton New York Downtown. You will greet guests, handle check-ins/outs, and provide local information to ensure a memorable stay.

You will balance front desk duties with accurate financial transactions, assist with luggage, and uphold service standards across shifts, including evenings and weekends. A strong guest-focused attitude is essential.

Qualifications

• At least one year in a customer service role with high guest interaction.
• Hospitality industry or front desk experience is preferred.
• Excellent verbal communication and a friendly, engaging demeanor.

Responsibilities

• Check guests in and out efficiently, ensuring accurate information and payment handling.
• Resolve guest issues proactively, using service recovery to exceed expectations.
• Collaborate with hotel staff and inform leadership of pertinent information.
• Maintain a welcoming lobby presentation and assist guests with hotel amenities and local areas.
• Support front desk administration and ensure accurate daily reports.

Skills

Customer service

Front desk experience

Communication skills

Problem solving

Job description

Pyramid Global Hospitality seeks a friendly and proactive Guest Services Agent for the DoubleTree by Hilton New York Downtown. You will greet guests, handle check-ins/outs, and provide local information to ensure a memorable stay.

You will balance front desk duties with accurate financial transactions, assist with luggage, and uphold service standards across shifts, including evenings and weekends. A strong guest-focused attitude is essential.