Front Desk Agent PT- Home2 Suites by Hilton 3pm-11pm

Matrix Hotels; Town of Queensbury (NY); On-site; USD 15,000 - 22,000; Full time

Benefits offered by this job

PTO

Sick Time

Bonuses

Job summary

Home2 Suites by Hilton in Queensbury, NY is seeking a Hotel Front Desk Agent to welcome guests, handle check-ins/check-outs, and manage reservations. The role requires delivering excellent customer service and providing information on rooms, rates and amenities.

Responsibilities include maintaining accurate bookings, verifying payments, and coordinating with housekeeping to ensure rooms meet guest needs. Training is provided; experience in hotel settings is preferred.

Qualifications

• Experience as a hotel front desk agent, receptionist or similar role.
• Strong customer service orientation.
• Excellent communication and organizational skills.

Responsibilities

• Register guests and manage check-in/check-out tasks.
• Manage online and phone reservations.
• Inform guests about payment methods and verify credit card data.
• Welcome guests and assign rooms.
• Provide information about rooms, rates, and amenities.
• Upsell facilities and services when appropriate.
• Coordinate with housekeeping to prepare rooms.

Skills

Front desk experience

Customer service

Communication

Organization

Booking websites knowledge

Job description

We are looking for a Hotel Front Desk Agentat 524 Aviation Road Queensbury, NY 12804 at the Home2 Suites by Hilton to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. 92 rooms.

Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

• Work 3p-11p
• $40.00 Hilton Hotel rooms anywhere in the world-benefit, PTO, Sick Time, Money Bonuses in Summer, Name Mentions 5.00 a name mention cash!
• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

Skills

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role
• We train!
• Understanding of how travel planning websites operate, like Booking and TripAdvisor
• Customer service attitude
• Excellent communication and organizational skills