Hotel Front Desk Pro — Guest Experience, Daily Pay

Prairie Meadows; Altoona (IA); On-site; USD 19,000 - 27,000; Full time

Job summary

Prairie Meadows is seeking a Hotel Front Desk Agent who greets guests, checks them in and out, and handles reservations for individuals and groups. You will resolve guest concerns and stay informed about property amenities, events and promotions to provide a warm, informative guest experience.

Ideal candidates have hotel front desk or relevant customer service experience, excellent phone etiquette, strong organizational skills, and proficient computer skills including Microsoft Office.

Qualifications

• High school diploma or equivalent; hotel front desk or similar experience.
• Excellent phone etiquette and customer service for internal/external guests.
• Proficiency with Microsoft Office; knowledge of Micros Opera is a plus.

Responsibilities

• Greet guests and handle prompt check-in and check-out of hotel rooms.
• Create accurate reservations for individuals and group blocks.
• Resolve guest concerns and implement solutions.
• Listen to requests and communicate with guests and staff effectively.
• Maintain up-to-date knowledge of property amenities, attractions, rates, promotions and events.

Skills

Front desk experience

Customer service

Phone etiquette

Microsoft Office Suite

Multitasking

Communication skills

Organizational skills

Diversity communication

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Micros Opera

Job description

Prairie Meadows is seeking a Hotel Front Desk Agent who greets guests, checks them in and out, and handles reservations for individuals and groups. You will resolve guest concerns and stay informed about property amenities, events and promotions to provide a warm, informative guest experience.

Ideal candidates have hotel front desk or relevant customer service experience, excellent phone etiquette, strong organizational skills, and proficient computer skills including Microsoft Office.