Hotel Front Desk Agent

Prairie Meadows; Altoona (IA); Vor Ort; USD 19.000 - 27.000; Vollzeit

Zusammenfassung

Prairie Meadows is seeking a Hotel Front Desk Agent who greets guests, checks them in and out, and handles reservations for individuals and groups. You will resolve guest concerns and stay informed about property amenities, events and promotions to provide a warm, informative guest experience.

Ideal candidates have hotel front desk or relevant customer service experience, excellent phone etiquette, strong organizational skills, and proficient computer skills including Microsoft Office.

Qualifikationen

• High school diploma or equivalent; hotel front desk or similar experience.
• Excellent phone etiquette and customer service for internal/external guests.
• Proficiency with Microsoft Office; knowledge of Micros Opera is a plus.

Aufgaben

• Greet guests and handle prompt check-in and check-out of hotel rooms.
• Create accurate reservations for individuals and group blocks.
• Resolve guest concerns and implement solutions.
• Listen to requests and communicate with guests and staff effectively.
• Maintain up-to-date knowledge of property amenities, attractions, rates, promotions and events.

Kenntnisse

Front desk experience

Customer service

Phone etiquette

Microsoft Office Suite

Multitasking

Communication skills

Organizational skills

Diversity communication

Ausbildung

High school diploma or equivalent

Tools

Microsoft Office Suite

Micros Opera

Jobbeschreibung

*Hours and days based on business needs.

$16.50/hour Get paid when you need it – daily, weekly or biweekly!

Are you gifted with the ability to make people happy and comfortable? Do you greet everyone with a warm smile and do you make great first impressions? Is getting to the root of a problem your specialty? We’re looking for you! As a Hotel Front Desk Agent, you’ll be an integral part of a successful Prairie Meadows experience and one of the first people our guests communicate with.

Here’s what you’d be responsible for:

• Ensuring guests are promptly greeted and successfully checked in and checked out of hotel rooms
• Creating accurate reservations for individual guests and groups with room blocks
• Resolving guest concerns and implementing solutions
• Listening and understanding requests, issues, and situations from both guests and staff members
• Maintaining up-to-date knowledge of property amenities, area attractions, room locations, rates, promotions, and events

Requirements:

High school diploma or equivalent. Must have hotel front desk, customer service, or similar work experience. Excellent phone etiquette and customer service skills relating to both internal and external guests are required. Proficiency with Microsoft Office Suite is required and advanced computer skills are preferred. Knowledge of Micros Opera property management system is a plus, but not necessary. Must have strong organizational and multi‑tasking skills with the ability to communicate effectively both verbally and in writing with persons of diverse backgrounds. Must be able to tolerate standing and walking for long periods of time .. .. ... . … …. .. .. … ….…….​ ‑ We … … .. .. …. … … …‑ ?…. ...? … Since A ??? ‑ ..?? … ?? ?? .. ‐ ?? …. Weekend, holiday, and varied hours may apply.