Hotel Front Desk- Part Time

RRI West; Columbus (OH); On-site; USD 20,000 - 29,000; Part time

Benefits offered by this job

Competitive Pay

Digital Tipping

PTO after 3 years

Career Growth Opportunities

BFF Referral Program

Flexible Scheduling

Job summary

RRI West is hiring part-time Front Desk Guest Service Representatives for night audit and second shift at Red Roof Plus+ Columbus OSU. The role involves welcoming guests, handling check-in/out, wake-up calls, and payments with a focus on outstanding service.

Candidates should have 1+ year of customer service, hotel front desk experience preferred, and be available weekends/holidays. Competitive pay and flexible scheduling are offered.

Qualifications

• At least one year of customer service experience preferred.
• Previous hotel front desk experience preferred.
• Reliable attendance and punctuality for all scheduled shifts.
• Strong communication and teamwork skills.
• Dependable, organized, and detail oriented.
• Professional appearance and demeanor.
• Ability to work independently and as part of a team.
• Availability to work weekends and holidays.

Responsibilities

• Welcome guests and assist with check-in and check-out procedures.
• Handle wake-up calls, courtesy calls, guest concerns, and special requests.
• Accept reservation requests and adjust existing reservations as needed.
• Process guest payments and other transactions using the front desk system.
• Generate reports and complete assigned front desk duties.
• Coordinate with housekeeping on room availability and guest needs.
• Collaborate with management to ensure a positive guest experience.

Skills

Customer service

Communication

Teamwork

Attendance & punctuality

Independent & team work

Availability on weekends/holidays

Tools

Front desk system

Job description

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Description

• Location: Red Roof Plus+ Columbus OSU
• Address: 44 Ackerman Road, Columbus, OH 43202
• Positions: Part-Time Front Desk – Night Audit and Second Shift
• Starting Pay: Up to $18.00 per hour, based on experience
• Pay Schedule: Biweekly
• Schedule: 11:00 PM–7:00 AM (Night Audit) or 3:00 PM–11:00 PM (Second Shift)
• Availability: Saturdays,Sundays,and holidays required

Do You Enjoy Helping People and Providing Outstanding Customer Service?

Red Roof Plus+ Columbus OSU is seeking friendly, dependable, and customer-focused individuals to join our team! We are looking for part-time Front Desk Guest Service Representatives (GSRs) who enjoy helping people and creating a welcoming experience for every guest.

As a member of our front desk team, you will be the face of our property, making a positive first impression and ensuring our guests feel welcome throughout their stay.

We are currently hiring for the following shifts:

• Part-Time Night Audit: 11:00 PM–7:00 AM
• Part-Time Second Shift: 3:00 PM–11:00 PM

Candidates must be available to work weekends and holidays.

Requirements:

• At least one year of customer service experience is preferred.
• Previous hotel front desk experience preferred.
• Reliable attendance and punctuality for all scheduled shifts.
• Strong communication and teamwork skills.
• Dependable, organized, and detail oriented.
• Professional appearance and demeanor.
• Ability to work independently and as part of a team.
• Availability to work weekends and holidays.

Who Is Our Ideal Candidate?

We are looking for someone who is passionate about hospitality and enjoys making a difference in the guest experience.

• A Guest-Focused Mindset: Enjoy helping guests, sharing local recommendations, and directing them to Columbus's favorite attractions, restaurants, and activities.
• A Personal Touch: Make every guest's experience unique by providing friendly, personalized service.
• A Passion for Hospitality: Believe that a sincere smile and a thoughtful gesture can go a long way.
• Confidence and Authenticity: Bring your personality to work and feel empowered to be yourself.
• Attention to Detail: Handle reservations, payments, and guest information accurately.
• Reliability and Professionalism: Demonstrate punctuality, accountability, and a strong work ethic.
• Teamwork: Work collaboratively with colleagues to create an outstanding guest experience.

What Does a Day as a Front Desk Representative Look Like?

• Welcome guests and assist with check-in and check-out procedures.
• Handle wake-up calls, courtesy calls, guest concerns, and special requests.
• Accept reservation requests and make adjustments to existing reservations as needed.
• Process guest payments and other transactions using the front desk computer system.
• Generate reports and complete assigned front desk responsibilities.
• Communicate with housekeeping regarding room availability and guest needs.
• Collaborate with hotel management and team members to ensure a smooth and enjoyable guest experience.

Part-Time Benefits

• Competitive Pay
• Digital Tipping
• Paid Time Off (PTO) after three years of service and each year thereafter
• Career Growth Opportunities
• BFF Referral Program
• Flexible Scheduling

About Us

RRI West Management, LLC is the company that manages a portfolio of Red Roof Inns and Red Roof Plus+ locations across the U.S. As Red Roof's largest franchisee, our portfolio of hotels has a deep history in hospitality, and our passion has always driven us to become a leader in the economy hotel segment.

Our success is fueled by recruiting and developing people who have a genuine passion for meaningfull relationships. It is a simple formula: We start with the best people, We strategize to deliver key business results, and We stop at nothing for our guests.

Join our team and become part of an organization where your hard work is recognized, your contributions matter, and you can build a rewarding career in hospitality.

Location: In Person

Location Red Roof PLUS+ Columbus OSU

Full-Time/Part-Time Part-Time

This position is currently accepting applications.