Front Desk Agent – Hospitality & Guest Experience

RRI West; Columbus (OH); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

Employee-Paid Life Insurance

Pet Insurance

Paid Time Off after 60 days

Competitive Pay

Digital Tipping Program

401(k) with Employer Match

Career Growth Opportunities

Job summary

RRI West Management, LLC is seeking a Full-Time Front Desk GSR at the Red Roof PLUS+ Columbus OSU location. This role involves checking guests in/out, handling reservations, and delivering outstanding hospitality at a busy Columbus hotel.

Candidates must have 1 year of hotel or customer service experience, with strong communication and teamwork skills. Weekend and holiday availability is required; starting pay is $17.00–$18.00 per hour with biweekly pay.

Qualifications

• At least 1 year of customer service experience.
• Hotel front desk experience preferred.
• Strong communication and teamwork skills.
• Reliable and detail-oriented.
• Reliable attendance and punctuality are required for all scheduled shifts.
• Ability to work weekends and holidays.
• Ability to work independently and as part of a team.

Responsibilities

• Welcomes guests and assists them with their stay, including checking in/out, wake up/courtesy calls, and handling guest concerns and requests.
• Take reservation requests and adjusting reservations as needed.
• Works with Hotel Management and other team members to provide an excellent guest experience.
• Use front desk computer system to complete customer transactions and run reports.
• Communicate with the housekeeping team to be aware of room availability or guests.
• Help create a welcoming and positive environment for every guest.

Skills

Communication

Teamwork

Reliability

Punctuality

Attention to detail

Customer service

Job description

RRI West Management, LLC is seeking a Full-Time Front Desk GSR at the Red Roof PLUS+ Columbus OSU location. This role involves checking guests in/out, handling reservations, and delivering outstanding hospitality at a busy Columbus hotel.

Candidates must have 1 year of hotel or customer service experience, with strong communication and teamwork skills. Weekend and holiday availability is required; starting pay is $17.00–$18.00 per hour with biweekly pay.