Hotel Front Desk

RRI West; Hilton Head Island (SC); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

Employee-Paid Life Insurance

Pet Insurance

Paid Time Off (PTO)

401(k) with Employer Match

Career Growth Opportunities

Digital Tipping Program

Job summary

RRI West Management, LLC is seeking a friendly, dependable Front Desk Night Audit / GSR to join Red Roof Inn Hilton Head Island. This full-time role covers 11pm–7am, 5 days per week, including holidays. Starting pay is $18.00/hour, with biweekly pay and a benefits package.

The ideal candidate will have at least 1 year of customer service experience, preferably in a hotel front desk, plus strong communication and teamwork skills. Reliability and professional presentation are essential.

Qualifications

• At least 1 year of customer service experience required.
• Hotel front desk experience preferred.
• Strong communication and teamwork skills.
• Reliable attendance and punctuality are required for all scheduled shifts.
• Ability to work weekends and holidays.
• Attention to detail when handling reservations, payments, and guest information.

Responsibilities

• Welcome guests and assist with check-in, check-out, wake-up calls, courtesy calls, and guest requests.
• Respond to guest questions, address concerns, and help resolve issues professionally.
• Process reservation requests and make adjustments to existing reservations as needed.
• Use the front desk computer system to complete transactions, maintain accurate records, and run reports.
• Communicate with housekeeping to coordinate room availability and accommodate guest needs.
• Work closely with hotel management and fellow team members to deliver an excellent guest experience.
• Help maintain a welcoming, friendly, and professional environment for everyone who walks through our doors.

Skills

Customer service

Communication

Teamwork

Dependability

Attention to detail

Punctuality

Hospitality

Job description

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Description

• Location: Red Roof Inn Hilton Head Island
• Address: 3 Regency Parkway, Hilton Head, SC 29938
• Position: Full Time Front Desk Night Audit
• Schedule: 11pm to 7am 5 days per week. Holidays and Weekends Required
• Must be Flexible to work any scheduled shift.
• Starting Pay: $18.00/hour depending on experience.
• Pay Frequency: Biweekly
• Experience Required: At least 1 year of Hotel or Customer Service Experience

Join Our Team!!

Red Roof Inn Hilton Head is seeking a friendly, dependable, and customer-focused individual to join our team as a Full Time Night Audit / Front Desk Guest Service Representative (GSR)!

If you enjoy helping people, take pride in providing excellent service, and want to be part of a team that makes guests feel welcome, we would love to hear from you.

Requirements:

• At least 1 year of customer service experience required.
• Hotel front desk experience preferred.
• Strong communication and teamwork skills.
• Dependable, detailed- oriented, and organized.
• Reliable attendance and punctuality are required for all scheduled shifts.
• Ability to work weekends and holidays.
• Ability to work independently and as part of a team.
• Professional appearance and demeanor.
• Attention to detail when handling reservations, payments, and guest information.

Who is our Ideal Candidate?

We are looking for someone who:

• Enjoy helping guests and delivering exceptional hospitality.
• Loves sharing local recommendations and helping guests discover Columbus's favorite restaurants, attractions, and hidden gems.
• Takes pride in creating personalized guest experiences and making every stay memorable.
• Brings a positive attitude and a genuine smile to every interaction.
• Is confident, empowered, and comfortable being themselves.
• Demonstrates reliability, professionalism, and a strong work ethic.
• Understands that small acts of kindness can make a big difference in someone's day.

What does a day as a Front Desk GSR look like?

As a Front Desk Guest Service Representative, you will:

• Welcome guests and assist with check-in, check-out, wake-up calls, courtesy calls, and guest requests.
• Respond to guest questions, address concerns, and help resolve issues professionally.
• Process reservation requests and make adjustments to existing reservations as needed.
• Use the front desk computer system to complete transactions, maintain accurate records, and run reports.
• Communicate with housekeeping to coordinate room availability and accommodate guest needs.
• Work closely with hotel management and fellow team members to deliver an excellent guest experience.
• Help maintain a welcoming, friendly, and professional environment for everyone who walks through our doors.

Full Time Benefits-

• Health, Dental and Vision Insurance
• Employee-Paid Life Insurance
• Pet Insurance
• Paid Time Off (PTO) after 60 days.
• Competitive Pay
• Digital Tipping Program
• 401 (k) with Employer Match
• Career Growth Opportunities

About Us

RRI West Management, LLC is the company that manages a portfolio of Red Roof Inns and Red Roof Plus+ locations across the U.S. As Red Roof's largest franchisee, our portfolio of hotels has a deep history in hospitality, and our passion has always driven us to become a leader in the economy hotel segment.

Our success is fueled by recruiting and developing people who have a genuine passion for meaningful relationships. It is a simple formula: We start with the best people, We strategize to deliver key business results, and We stop at nothing for our guests.

Join our team and become part of an organization where your hard work is recognized, your contributions matter, and you can build a rewarding career in hospitality.

Location: In Person

Location Red Roof Inn Hilton Head Island

Full-Time/Part-Time Full-Time

This position is currently accepting applications.