Front Desk Agent - Second Shift

Renaissance Hotels; Columbus (OH); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Competitive wages

Benefits plan for you and family

401K matching

Free meals for associates

Free associate parking

Free associate bus pass

Discounts at Crescent/ Marriott

Job summary

Renaissance Columbus Downtown Hotel is seeking a Front Desk Agent to warmly greet guests, check them in, and ensure smooth check-out while maintaining high service standards.

The role requires excellent computer skills, the ability to upsell hotel services, and a team-oriented attitude to support a busy front desk operations. Columbus-based position with competitive wages and benefits.

Qualifications

• Prior experience as a Front Desk Agent in a hotel or high-volume customer-facing environment.
• Demonstrated passion for delivering excellent guest service and satisfaction.
• Willingness to work early evenings and weekends.
• Strong computer skills for inputting and processing guest information.

Responsibilities

• Greet guests and register them, handling check-in and check-out efficiently.
• Input and retrieve guest data, confirm room rates, assign rooms, and issue keys.
• Upsell hotel services to maximize occupancy and revenue.
• Address guest inquiries, resolve issues promptly, and ensure a memorable stay.

Skills

Customer service

Computer skills

Team player

Tools

POS system

Job description

• Pay or shift range:
  Not specified

Description

Renaissance Columbus Downtown Hotel sits in the heart of Columbus, offering easy access to landmarks like the Ohio Theatre, German Village, and the Greater Columbus Convention Center. The hotel blends eclectic, modern design with upscale amenities, including a rooftop pool, Club Lounge, and locally inspired dining at Latitude 41 and Bar 41.

The Renaissance Columbus Downtown is looking for its next great team member to join us on our Front Office team. We are committed to providing you with:

• Highly competitive wages
• An exceptional benefit plan for eligible associates & your family members
• 401K matching program for eligible associates
• Free Associate Meals
• Free Associate Parking
• Free Associate Bus Pass
• Discounts with our Crescent managed properties in North America for you & your family members. Discounts at Marriott brand properties worldwide

Here is what you will be doing each day:

As a Front Desk Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards. You will greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards

Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries. Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy. Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner. Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction.

Does this sound like you?

You have prior experience as a Front Desk Agent in a hotel or in a high volume industry dealing with customers. You are passionate about providing our guests with excellent customer service and thrive to always ensure guest satisfaction and enhance their experience to make it a memorable one. You are looking for early evenings and weekends works for your personal life. You have excellent computer skills and have a team spirit. Marriott brand experience a plus.

Our Differences Are What Make Us Great:

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.