Hotel Front Desk Leader — Guest Services

CAPITAL HOTELS LLC; Maywood (MS); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive salary

Paid time off

Professional development

Positive work environment

Hotel discounts

Job summary

Capital Hotels LLC in Mississippi seeks a dynamic Guest Services Supervisor to oversee the front desk and guest services operations. You will lead a team of guest service agents to deliver exceptional service in a fast-paced environment.

Responsibilities include scheduling, training, managing check-ins/outs, handling guest questions and complaints, maintaining lobby standards, and ensuring accurate daily financial tasks. This role requires strong leadership and a commitment to guest satisfaction.

Qualifications

• 2+ years in guest services or leadership in hospitality
• Experience with Marriott & TownePlace Suites preferred
• Strong leadership and communication skills
• Ability to multitask in a high-volume environment
• Proficiency with computer systems and property management systems

Responsibilities

• Manage and lead a team of guest service agents, including scheduling, training, and performance evaluations
• Oversee the daily operation of the front desk, including handling guest check-ins, check-outs, and requests
• Ensure that tasks are completed efficiently and to the highest standards, including maintaining a clean and organized lobby area and adhering to safety protocols
• Provide excellent customer service to guests, including assisting with questions and needs and handling complaints and concerns
• Monitor and maintain inventory levels, including ordering and restocking as needed
• Complete daily financial and operational tasks, such as reconciling the register and completing shift reports
• Other duties as assigned

Skills

Leadership

Communication

Multitasking

Customer Service

Team Coordination

Tools

Microsoft Office

Property Management System

Job description

Capital Hotels LLC in Mississippi seeks a dynamic Guest Services Supervisor to oversee the front desk and guest services operations. You will lead a team of guest service agents to deliver exceptional service in a fast-paced environment.

Responsibilities include scheduling, training, managing check-ins/outs, handling guest questions and complaints, maintaining lobby standards, and ensuring accurate daily financial tasks. This role requires strong leadership and a commitment to guest satisfaction.