Hotel Front Desk Leader — Guest Experience & Operations

Q Hotels; LaPlace (LA); On-site; USD 40,000 - 64,000; Full time

Job summary

Q Hotels in Louisiana seeks a Front Office Manager to lead the front desk and guest services, ensuring seamless daily operations and a superior guest experience. You will motivate staff, supervise scheduling and training, and work closely with departments to meet revenue and service goals.

You will oversee reservations, room inventory, and front office systems, prepare financial reports, and communicate effectively with guests, corporate offices, and owners.

Qualifications

• Experience as Front Office Manager or Manager on Duty.
• Experience with Marriott Brand Standards.
• Knowledge of room reservations, front office systems and revenue management.
• Background check required.
• Evenings and weekends on-call availability.

Responsibilities

• Lead front office and guest services to ensure guest satisfaction.
• Supervise staffing, scheduling, training and performance.
• Manage reservations, forecasting and department budget.
• Prepare financial reports and rate/availability calendars.
• Coordinate with corporate and owners as a property leader.
• Ensure procedures comply with policies and loss prevention.

Skills

Leadership

Staff management

Scheduling

Guest service

Operations oversight

Tools

Marriott FOSSE system

Job description

Q Hotels in Louisiana seeks a Front Office Manager to lead the front desk and guest services, ensuring seamless daily operations and a superior guest experience. You will motivate staff, supervise scheduling and training, and work closely with departments to meet revenue and service goals.

You will oversee reservations, room inventory, and front office systems, prepare financial reports, and communicate effectively with guests, corporate offices, and owners.