Hotel Front Desk Leader - Guest Experience & Operations

Mehr Consultancy; Van Horn (TX); On-site; USD 45,000 - 55,000; Full time

Job summary

Mehr Consultancy in Van Horn, TX is seeking a Front Office Manager to lead front desk operations, greet guests, manage a team, and ensure a professional lobby environment.

The role requires strong leadership, time management, organizational and communication skills, with at least 2 years in hospitality and front desk, plus supervisory experience. You will handle check-ins, reservations, payments, and guest inquiries.

Qualifications

• Minimum 2 years hospitality experience.
• Minimum 2 years of front desk experience.
• At least 1 year of supervisory experience, preferably in hospitality.
• Proficiency in Windows OS and company-approved spreadsheets and word processing.
• Strong verbal and written communication skills.
• Ability to handle guest complaints and resolve issues promptly.
• Ability to manage time effectively in high-pressure situations.
• High school diploma or equivalent.

Responsibilities

• Led and trained front desk staff, and managed shift schedules.
• Process guest check-ins, confirm reservations, assign rooms, and issue room keys.
• Handle confidential guest information with integrity.
• Resolve guest complaints and requests in a friendly, professional manner.
• Ensure the lobby and common areas are clean and welcoming.
• Manage cash drawer contents and transactions during shifts.
• Coordinate with Housekeeping/Maintenance to ensure room readiness.
• Process payments (cash, debit, credit) and check-outs, resolving any charges.
• Generate daily reports (arrivals, departures, special requests) and ensure accuracy.
• Supervise staff performance and complete performance reviews.
• Assist guests with directions and information about the property and local areas.
• Perform administrative duties such as filing and updating records.
• Ensure all front desk activities (bookings, appointments, calls, emails) are handled efficiently.
• Complete other duties as assigned.

Skills

Hospitality experience

Front desk experience

Supervisory experience

Windows OS

Spreadsheets

Word processing

Communication skills

Time management

High school diploma

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Mehr Consultancy in Van Horn, TX is seeking a Front Office Manager to lead front desk operations, greet guests, manage a team, and ensure a professional lobby environment.

The role requires strong leadership, time management, organizational and communication skills, with at least 2 years in hospitality and front desk, plus supervisory experience. You will handle check-ins, reservations, payments, and guest inquiries.