Guest Experience Front Office Leader

Thind Management; Spring (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

Thind Management is seeking a Front Office Manager to oversee the day-to-day operations of the front desk at our Texas hotel. You will supervise front desk agents, coordinate check-in/out, handle guest inquiries, and ensure seamless guest experiences. Strong leadership and communication are essential.

You will work with housekeeping and other departments, train staff, monitor performance, and contribute to revenue and occupancy goals while maintaining brand standards and compliance.

Qualifications

• High school diploma or equivalent required; bachelor’s degree preferred.
• Experience in front desk operations or guest services with supervisory exposure.
• Excellent customer service and communication skills.
• Strong problem-solving abilities for guest issues.
• Proficient in hotel/ PMS software and related tools.
• Detail-oriented with solid organizational and multitasking skills.
• Flexible schedule to meet hotel needs.

Responsibilities

• Supervise and assist front desk agents, ensuring smooth operations.
• Coordinate guest check-in and check-out with accurate registrations and billing.
• Handle guest inquiries and complaints, resolving issues promptly.
• Maintain guest-centric service and satisfaction standards.
• Address concerns professionally and escalate when needed.
• Monitor guest feedback and implement improvement measures.
• Train and mentor front desk staff, providing ongoing coaching.
• Conduct regular performance evaluations and development opportunities.
• Collaborate with housekeeping and other departments for smooth operations.
• Support GM in leading a high-performance team and ensuring brand standards.
• Prepare front desk reports on occupancy, arrivals/departures, and revenue.
• Assist in managing room inventory and reservations to optimize occupancy.
• Ensure compliance with laws, safety, and hotel policies.

Skills

Customer service

Problem-solving

Communication

Organizational skills

Multitasking

Flexible schedule

Education

High school diploma or equivalent

Bachelor’s degree in Hospitality Management

Tools

Hotel management systems

Property management systems

Microsoft Office

Hotel & restaurant software

Job description

Thind Management is seeking a Front Office Manager to oversee the day-to-day operations of the front desk at our Texas hotel. You will supervise front desk agents, coordinate check-in/out, handle guest inquiries, and ensure seamless guest experiences. Strong leadership and communication are essential.

You will work with housekeeping and other departments, train staff, monitor performance, and contribute to revenue and occupancy goals while maintaining brand standards and compliance.