Hotel Front Office Manager — Guest Experience Leader

Hilton-Garden-Inn-Hote; Florida; On-site; USD 45,000 - 65,000; Full time

Job summary

Kolter Hospitality is seeking an Assistant Front Office Manager to support the Director of Operations and General Manager in delivering outstanding guest service and a welcoming atmosphere.

The role oversees daily front desk operations, assists in hiring, training, scheduling, and coaching the front office team, and ensures brand standards and financial protocols are followed, with a focus on guest satisfaction and operational excellence.

Qualifications

• Bachelor's degree in hotel management or equivalent preferred.
• Two years of front office supervisor or management experience in a hotel.

Responsibilities

• Manage all front desk operations for assigned shift.
• Greet and check-in guests while ensuring brand standards.
• Guide front office team in delivering exceptional guest service.
• Assist in hiring, training, and coaching staff.
• Prepare weekly schedules within budget guidelines.
• Ensure uniform and grooming standards are followed.
• Complete brand standard training within required timeframes.
• Maintain financial records and accurate reporting according to policies.
• Block VIP arrivals and special rooms in advance when needed.
• Coordinate with Housekeeping and Engineering for room readiness and maintenance.

Skills

Front office management

Guest service

Scheduling

Staff training

Education

Bachelor's degree in hotel management

Job description

Kolter Hospitality is seeking an Assistant Front Office Manager to support the Director of Operations and General Manager in delivering outstanding guest service and a welcoming atmosphere.

The role oversees daily front desk operations, assists in hiring, training, scheduling, and coaching the front office team, and ensures brand standards and financial protocols are followed, with a focus on guest satisfaction and operational excellence.