Guest Experience Lead, Hotel Front Desk

Mehr Consultancy; Windsor Locks (CT); On-site; USD 26,000 - 29,000; Full time

Job summary

Mehr Consultancy is seeking a Front Desk Supervisor to lead the hotel front desk operations, greet guests, handle inquiries, and manage a team to maintain a professional lobby environment. Strong leadership, time management, organizational, and communication skills are essential.

The candidate will oversee check-ins, reservations, payments, daily reports, and coordination with Housekeeping/Maintenance while ensuring guest satisfaction. High school diploma and 2+ years in hospitality are required.

Qualifications

• Minimum 2 years of hospitality experience.
• Minimum 2 years of front desk experience.
• At least 1 year of supervisory experience, preferably in hospitality.
• Proficiency in Windows OS and company-approved spreadsheets and word processing.
• Strong verbal and written communication skills.
• Ability to handle guest complaints and resolve issues promptly.

Responsibilities

• Led and trained front desk staff, and managed shift schedules.
• Process guest check-ins, confirm reservations, assign rooms, and issue room keys.
• Handle confidential guest information with integrity.
• Resolve guest complaints and requests in a friendly, professional manner.
• Ensure the lobby and common areas are clean and welcoming.
• Manage cash drawer contents and transactions during shifts.
• Coordinate with Housekeeping/Maintenance to ensure room readiness.
• Process payments and check-outs, resolving any charges.
• Generate daily reports and ensure accuracy.
• Supervise staff performance and complete performance reviews.

Skills

Leadership

Time management

Organizational skills

Communication

Guest relations

Education

High school diploma

Tools

Windows OS

Spreadsheets

Word processing

Job description

Mehr Consultancy is seeking a Front Desk Supervisor to lead the hotel front desk operations, greet guests, handle inquiries, and manage a team to maintain a professional lobby environment. Strong leadership, time management, organizational, and communication skills are essential.

The candidate will oversee check-ins, reservations, payments, daily reports, and coordination with Housekeeping/Maintenance while ensuring guest satisfaction. High school diploma and 2+ years in hospitality are required.