Hotel Front Desk Leader: Elevate Guest Experience

CUSA, LLC; Saint Augustine (FL); On-site; USD 42,000 - 60,000; Full time

Job summary

CUSA, LLC in Saint Augustine, FL is seeking a full-time Front Desk Supervisor for a premium hotel. This hands-on leadership role requires organizing the front desk, guiding the team, and resolving guest concerns with sound judgment.

You will oversee check-ins/checkouts, reservations, room assignments, and payment processing; train staff; coordinate with housekeeping and maintenance; and ensure accurate shift reporting.

Qualifications

• Previous hotel front desk experience required.
• Supervisory or team leadership experience at a major hotel brand preferred.
• Experience with reservations and payments in a PMS.

Responsibilities

• Oversee front desk operations during shifts: check-ins, checkouts, reservations, room assignments, payment processing.
• Provide friendly, efficient service and escalate guest concerns as needed.
• Train and coach staff on service standards and procedures.
• Coordinate with housekeeping and maintenance to confirm room readiness.
• Review reservations, rates, balances and shift reports; follow up on discrepancies.
• Maintain credit card procedures and ensure security.
• Report shift activity and important guest information to next shift and management.
• Assist with scheduling and coverage.
• Follow safety and emergency procedures.

Skills

Front desk leadership

Guest service

Communication

Problem solving

Staff training

Shift coordination

Tools

Property Management System (PMS)

Job description

CUSA, LLC in Saint Augustine, FL is seeking a full-time Front Desk Supervisor for a premium hotel. This hands-on leadership role requires organizing the front desk, guiding the team, and resolving guest concerns with sound judgment.

You will oversee check-ins/checkouts, reservations, room assignments, and payment processing; train staff; coordinate with housekeeping and maintenance; and ensure accurate shift reporting.